Introduction to blithequark
Imagine being part of a team that has been voted best in customer service two years in a row, where you get to engage with hundreds of customers and sellers, making their experiences unforgettable. At blithequark, we pride ourselves on creating exceptional experiences from the point of purchase to the moment our customers enter the gates of their favorite events. As a leader in our industry, we are committed to providing best-in-class service, and we're looking for talented individuals like you to join our Expedited Resolutions Team as a Customer Service Representative.
About the Role
As a Customer Service Representative at blithequark, you will serve as the primary point of contact for high-level customer inquiries via phone, chat, and email. You will be the face of our company, ensuring that every interaction with our customers is handled with empathy, confidence, and professionalism. If you're energized by solving unique issues, sharing your technical expertise, and handling multiple tasks effectively and efficiently, then this role is perfect for you.
Key Responsibilities
- Maintain excellent customer experience with tone, empathy, confidence, and attention to detail.
- Develop and present solutions to customer issues efficiently and effectively.
- Update internal order notes appropriately and ensure proper procedures are followed during all customer and seller interactions.
- Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.
- Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience.
Role Expectations and Progression
As a Customer Service Representative at blithequark, your role expectations will progress over time. Here's what you can expect in the first 30, 90, and 180 days:
30 Days In
- Complete new hire orientation, gaining the resources you need to be successful.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers and sellers.
- Acclimate to team and company norms, business objectives, and blithequark's values.
- Understand the flow of buyer orders and entry-level call inquiries.
- Become familiar with company policies and processes.
- Navigate and resolve non-complex calls.
- Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety.
90 Days In
- Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety.
- Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
- Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory and navigating escalated contacts.
180 Days In
- Apply methods to execute individual tasks that positively impact the team.
- Play an active role in continued learnings to advance skill sets necessary for team goals.
- Be competent on industry nuances and company policies.
- Manage highly complex, escalated, and high-value contacts without guidance.
- Be ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities.
What You'll Bring
To be successful in this role, you'll need:
- Work experience in customer service in retail or service-related industry.
- Computer proficiency, including the ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality.
- Excellent empathy, confidence, and patience.
- Written communication skills with an aptitude for grammar and spelling accuracy.
- Capable of multitasking in a fast-paced environment.
- Self-reliant and ability to work with minimum supervision.
- Research skills to troubleshoot customer issues.
- Willing to be flexible in work hours where needed.
- Genuine interest in live events, sports, and entertainment.
Work Schedule and Benefits
Here's what you can expect from our work schedule and benefits:
- The first 2 weeks of employment are Monday-Friday 9-6 for training, which is paid.
- Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off.
- Hours are: 3:30pm-12:00am.
- Hybrid model, not fully remote, with 3 days in the office and 2 days at home.
- $40,000 base salary with overtime eligibility, bi-annual bonuses, and annual equity grant.
- Any hours worked over 40/week are overtime eligible.
- See your favorite live events and performers on us!
- Work in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space.
- Balance personal life and professional responsibilities with flexible PTO, mental health days, floating holidays, and wellness programs.
- Earn additional income through bonus incentives.
- Save for your future through 401K matching.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping you grow and develop in your career. You'll have access to:
- Ongoing training and development programs to help you advance your skills and knowledge.
- Opportunities to take on new challenges and responsibilities as you grow in your role.
- A supportive and collaborative team environment that encourages learning and growth.
- Regular feedback and coaching to help you achieve your goals and develop your career.
Work Environment and Company Culture
Our work environment and company culture are built around our values of empathy, confidence, and professionalism. You'll be working in a dynamic and fast-paced environment that's focused on delivering exceptional customer experiences. Our team is passionate about live events, sports, and entertainment, and we're committed to making a positive impact on our customers' lives.
Conclusion
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, then we want to hear from you. Apply now to join our team as a Customer Service Representative and start your journey with blithequark today!
Apply Now