Introduction to arenaflex
arenaflex is the leading provider of outdoor living solutions in North America, offering an award-winning portfolio that enables customers to live well outside. With a collection of premier building products, we create inviting outdoor spaces where people connect, reflect, and recharge. Our signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking, and railing; Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies, and surface protectors; PebbleTec pool finishes; plus popular brands of landscape and gardening materials.
Job Summary
We are seeking an experienced Customer Service Representative to join our team in Bartlesville, OK. As a Customer Service Representative, you will be responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. If you have a passion for delivering exceptional customer service and are looking for a rewarding challenge, we invite you to apply for this exciting opportunity.
Key Responsibilities
- Assist customers with product questions, ordering, order tracking, complaints, and problems in a professional and courteous manner
- Enter orders into the system for billing and delivery, ensuring accuracy and attention to detail
- Prepare quotes and coordinate mailings of literature and samples to customers
- Coordinate delivery schedules with dispatch to ensure timely and efficient delivery of products
- Retrieve needed information for the credit department and issue credits or debits accurately when applicable
- Set up new customers for the sales force and maintain accurate records
- Answer incoming calls, respond to customer inquiries, and resolve issues in a timely and professional manner
- Take sales orders from sales representatives and customers by phone, fax, and email, ensuring accuracy and attention to detail
- Run credit card and check approvals, maintaining confidentiality and adhering to company policies
- Categorize, file, and maintain paperwork for audit purposes, ensuring compliance with company procedures
- Print and distribute e-mailed customer purchase orders, maintaining accurate records and attention to detail
- Perform other duties and responsibilities related to the nature of the job as assigned on a temporary or permanent basis
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High school diploma or equivalent, or comparable experience in a related field
- Detailed-oriented with excellent organizational and problem-solving skills
- Proficient in Microsoft Office suite, with excellent computer skills and attention to detail
- Experience with a multi-line phone system and excellent communication skills
- Pleasant phone personality, with the ability to multitask and work in a fast-paced environment
- Ability to sit for extended periods, perform repetitive motions, and lift up to 25 pounds
Preferred Qualifications
While not essential, the following preferred qualifications will be considered an asset:
- Previous experience in customer service, sales, or a related field
- Knowledge of outdoor living solutions, building products, or a related industry
- Excellent math skills, with the ability to calculate prices, discounts, and totals
- Ability to work in a team environment, with a positive and supportive attitude
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Strong problem-solving and analytical skills, with the ability to resolve customer complaints and issues
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage workload
- Strong attention to detail, with the ability to maintain accurate records and ensure compliance with company procedures
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development opportunities, including:
- Comprehensive training program, with on-the-job training and coaching
- Opportunities for career advancement, with a focus on internal promotion and development
- Access to industry-leading products and technologies, with the opportunity to stay up-to-date with the latest trends and innovations
- A supportive and collaborative work environment, with a focus on teamwork and mutual respect
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and supportive company culture. As a Customer Service Representative, you will be working in a dynamic and fast-paced environment, with a team of experienced professionals who are passionate about delivering exceptional customer service. Our company culture is built on the following values:
- A commitment to excellence, with a focus on quality and customer satisfaction
- A supportive and collaborative work environment, with a focus on teamwork and mutual respect
- A culture of innovation, with a focus on staying up-to-date with the latest trends and technologies
- A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive work environment
Compensation, Perks, and Benefits
At arenaflex, we offer a competitive compensation package, including:
- Highly competitive base pay, with opportunities for bonuses and incentives
- Comprehensive medical, dental, and disability benefits programs, with a focus on employee well-being
- Group retirement savings program, with a focus on employee financial security
- Health and wellness programs, with a focus on employee health and well-being
- A diverse and inclusive culture, with a focus on opportunity for growth, development, and internal promotion
Conclusion
If you are a motivated and customer-focused individual who is looking for a rewarding challenge, we invite you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be working in a dynamic and fast-paced environment, with a team of experienced professionals who are passionate about delivering exceptional customer service. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an opportunity not to be missed. Apply today and take the first step towards a rewarding and challenging career with arenaflex!
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