Welcome to arenaflex
arenaflex is a leading technology producer in the human services field, dedicated to developing state-of-the-art solutions for complex human service operations. With a strong commitment to innovation and customer satisfaction, we have established ourselves as a prominent player in the industry. As a family-owned and operated business for over 52 years, we pride ourselves on our culture of teamwork, dedication, empowerment, and work-life balance. At arenaflex, we consider our employees and clients part of an extended family, and we strive to create an optimal atmosphere for career growth and achievement.
Position Overview
We are seeking an experienced Customer Service Representative to join our team in a remote, full-time capacity. As a Customer Service Representative, you will be responsible for receiving inbound calls from child support client stakeholders, categorizing calls, and recording any abusive or extraordinary calls. You will also be expected to maintain a general understanding of policies and procedures, possess strong oral and written communication skills, and exhibit excellent interpersonal skills using tact, patience, and courtesy.
Key Responsibilities:
- Receive inbound calls from child support client stakeholders and respond in accordance with Standard Operating Procedures and contractual obligations
- Categorize all calls received into one of the provided categories
- Record any abusive and/or extraordinary calls
- Maintain a general understanding of policies and procedures
- Possess strong oral and written communication skills
- Exhibit excellent interpersonal skills using tact, patience, and courtesy
- Perform other duties as assigned
Essential Qualifications:
To be considered for this role, you must have:
- High School Diploma or equivalent
- At least one year of prior experience in an area of service delivery, customer service, call center technology, or related field
- Proficiency in data entry skills, including keyboard, mouse, and 10-key pad
- Ability to type a minimum of 35 words per minute (a typing test will be administered during the interview process)
- Basic knowledge of Microsoft Office
- Bilingual in English/Spanish is preferred
Preferred Qualifications:
While not required, the following qualifications are preferred:
- Prior experience in a call center or customer service environment
- Knowledge of modern office practices, procedures, and equipment
- Experience with remote or virtual work environments
Remote Work Requirements:
To qualify for this virtual/remote work-from-home position, you must have:
- A quiet and distraction-free workspace in your home with a desk/table
- A reliable, high-speed internet connection with at least 50 mbps download speed (cable or fiber only)
- A smartphone with Android OS or iPhone for user authentication
Training and Support:
Our training program is self-directed, allowing you to read materials and complete training modules at your own pace. You will have periodic meetings with your supervisor to discuss your progress, address any questions, and receive guidance. This approach ensures you have the flexibility to learn independently while still benefiting from regular support and feedback.
Compensation and Benefits:
We offer a competitive pay rate of $14.00 per hour, as well as a range of benefits, including:
- 3 weeks of virtual paid training
- Set schedule
- Medical, dental, and vision benefits after 30 days of enrollment for all full-time employees
- 401(k) plan
- Paid time off (PTO) accrual on your first day
- Health club reimbursements
- Career growth opportunities
- A fun and supportive virtual work environment
- We provide your work equipment
Work Schedule:
We are looking to fill full-time day shifts only, which will include at least one weekend day. You must be available to work between 7 am CST and 10 pm CST.
Location:
You must reside in one of the following states to be considered for this position:
- AL
- FL
- GA
- KS
- MO
- NC
- SC
- OH
- TN
- TX
- WV
Career Growth and Development:
At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, as well as career advancement possibilities. If you are looking for a challenging and rewarding career with a company that values its employees, we encourage you to apply.
Company Culture:
Our company culture is built on a foundation of teamwork, dedication, empowerment, and work-life balance. We believe in creating a supportive and inclusive work environment that allows our employees to thrive. We celebrate our employees' successes and recognize their contributions to our company's success.
Conclusion:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity with arenaflex. As a Customer Service Representative, you will have the opportunity to work with a talented team of professionals who are dedicated to providing exceptional customer service. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today!
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