About Everise
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.
Job Summary
We are seeking an experienced Customer Service Representative to join our team and deliver exceptional healthcare experiences to our clients' members. As a Customer Service Representative, you will be the first point of contact for our clients' members, answering their questions and resolving their issues in a timely and professional manner. If you have a passion for delivering excellent customer service, are a team player, and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Professionally handle a high volume of incoming calls from our clients' members, responding to their inquiries and resolving their issues in a timely and professional manner.
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services.
- Ability to utilize and navigate multiple systems simultaneously, including our CRM system and other software applications.
- Be dependable and meet all attendance requirements, including working weekends, evenings, possible holidays, and occasional overtime.
- Resolve customer issues via one call resolution guidelines and/or escalated process, ensuring that customers are satisfied with the outcome.
- Meet or exceed company and client performance metrics, including first call resolution rates, customer satisfaction scores, and other key performance indicators.
- Maintain a balance between company policy and client benefit in decision making, ensuring that customer needs are met while also adhering to company policies and procedures.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
- Responsible for call disposition or compiling and documenting customer information as required.
- Ability to accept and embrace changes within the current business environment, adapting to new processes and procedures as needed.
Qualifications
To be successful in this role, you will need to possess the following qualifications:
- A dedicated area to work from in your home, with a reliable internet connection and a quiet workspace.
- Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (wired access is required).
- Demonstrated passion for excellence with respect to treating and caring for customers, with a strong desire to deliver exceptional customer service.
- Strong decision-making and analytical abilities, with the ability to identify customer needs and clearly articulate products and services.
- Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.
- Highly developed sense of integrity and commitment to customer satisfaction, with a strong focus on delivering positive customer experiences.
- Meet all attendance and dependability requirements, including working a flexible schedule and meeting performance metrics.
- Be a team player, with a strong desire to collaborate with colleagues and contribute to a positive and supportive work environment.
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues in a timely and professional manner.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong technical skills, including proficiency in CRM systems and other software applications.
- Ability to adapt to new processes and procedures, with a strong focus on continuous learning and improvement.
Career Growth Opportunities and Learning Benefits
At Everise, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:
- On-the-job training and coaching from experienced colleagues.
- Regular feedback and performance evaluations to help you grow and develop in your role.
- Opportunities to take on additional responsibilities and contribute to the growth and success of the company.
- Access to a range of training and development programs, including online courses and workshops.
Work Environment and Company Culture
At Everise, we pride ourselves on our positive and supportive work environment. As a Customer Service Representative, you will be part of a dynamic and diverse team, working in a fast-paced and challenging environment. We offer a range of benefits and perks, including:
- A competitive salary and benefits package, including medical, dental, vision, and 401K benefits.
- A flexible and supportive work environment, with a range of benefits and perks to support your well-being and work-life balance.
- Opportunities to contribute to the growth and success of the company, with a strong focus on teamwork and collaboration.
- A positive and inclusive company culture, with a strong focus on diversity, equity, and inclusion.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A competitive salary, based on experience and qualifications.
- Medical, dental, vision, and 401K benefits, to support your health and well-being.
- A flexible and supportive work environment, with a range of benefits and perks to support your work-life balance.
- Opportunities to contribute to the growth and success of the company, with a strong focus on teamwork and collaboration.
- A positive and inclusive company culture, with a strong focus on diversity, equity, and inclusion.
Conclusion
If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Everise, you will have the opportunity to work in a dynamic and diverse team, contributing to the growth and success of the company. We offer a range of benefits and perks, including a competitive salary and benefits package, flexible work arrangements, and opportunities for career growth and development. Apply now and join our team of customer service champions!
How to Apply
To apply for this exciting opportunity, please visit our website at [www.weareeverise.com](http://www.weareeverise.com) and submit your application. We look forward to hearing from you!
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