Introduction to blithequark and the Industry
At blithequark, we are passionate about providing exceptional customer experiences that make a lasting impact on our clients' lives. As a leader in the consumer banking sector, we understand the importance of having a talented and dedicated team that shares our vision of delivering outstanding service and support. The banking industry is constantly evolving, with new technologies and innovations emerging every day. To stay ahead of the curve, we need individuals who are not only skilled and knowledgeable but also passionate about helping others and making a difference. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to join our team as a Customer Service Specialist.
Job Overview
As a Customer Service Specialist at blithequark, you will be the voice of our company, working as a problem solver for our clients and providing exceptional service and support. This is a high-energy, fast-paced call center role that offers unlimited opportunities to learn, grow, and work with a talented and supportive team. If you enjoy helping others and feel rewarded by making someone's day a little better, this is the role for you. We are looking for individuals who are empathetic, calm under pressure, and able to navigate complex situations with ease.
Key Responsibilities
- Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
- Receiving inbound calls from consumer clients in a fast-paced environment (in some cases, taking back-to-back calls)
- Answering client questions, problem-solving, educating, de-escalating dissatisfied clients, and making suggestions that help deliver our Moments Matter culture.
- Providing technical support for blithequark's online products and services (PC, mobile, and tablets).
- Collaborating with a wide range of blithequark teammates to help solve client challenges.
- Ability to navigate multiple screens and software while speaking to clients effectively over the phone, free of distractions and background noise (similar to being in the office).
- Complies with all blithequark policies and procedures, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of blithequark's clients and the company.
Essential Qualifications
To be successful in this role, you will need:
- 1-2 years of client service experience.
- High school diploma/GED.
- Demonstrated success in problem resolution, multi-tasking, and attention to detail.
- Advanced computer skills and working knowledge of how to navigate multiple screens and software, web browsers, websites, and mobile applications while speaking to clients.
- Strong interpersonal, verbal, and written communication skills.
- Flexibility, empathy, and patience to work in a fast-paced, high-volume call center.
- Ability to read and follow call center "scripts" when handling different scenarios.
- Schedule flexibility - The hours for the position can change based on business need. In addition, there is a shift bid process for all teammates that occurs two times (performance-based schedule options) per year, which could result in a schedule change.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Previous experience working in a remote/work-from-home environment.
Mobile Requirements
To work from home, you will need:
- Hard-wired high-speed internet speed - Minimum of 50 MBPS download.
- Dedicated home office space.
- Distraction and noise-free background - we want clients to have the same professional experience that they would have speaking to a teammate working onsite.
What It's Like to Work with Us
At blithequark, we are a diverse and engaged team that supports one another and always finds a way to have fun in the office and virtually. Our leaders have our backs, and we share our knowledge for the good of the team. We work hard for our clients and are frequently rewarded for our efforts. We offer a range of benefits, including competitive pay, unique benefits, and opportunities for career advancement.
Compensation and Benefits
This position is eligible to earn a base hourly rate in the range of $19 to $21 per hour, depending on location and job-related factors such as level of experience. We also offer a range of benefits, including:
- Competitive pay and unique benefits - 401(k) matching (dollar-for-dollar up to 7%), generous PTO, fitness and tuition reimbursement, and so much more.
- Valuable financial services experience - You'll learn the ins and outs of how the bank works and knowledge that translates to career advancement at blithequark.
- Paid job training and access to a library of specialized professional development and training courses.
- Shift differentials available.
- Performance-based rewards.
- Variety - every day is different.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our teammates grow and develop in their careers. We offer a range of training and development opportunities, including paid job training, access to a library of specialized professional development and training courses, and performance-based rewards. We also offer a range of career advancement opportunities, including promotions, lateral moves, and opportunities to work in different areas of the business.
Work Environment and Company Culture Highlights
At blithequark, we are proud of our diverse and inclusive culture. We believe in creating a work environment that is supportive, collaborative, and fun. We offer a range of benefits and perks, including flexible working hours, remote work options, and a range of social events and activities. We are also committed to giving back to our community, and we offer a range of volunteer opportunities and charitable initiatives.
Conclusion
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to join our team as a Customer Service Specialist. At blithequark, we offer a range of benefits, including competitive pay, unique benefits, and opportunities for career advancement. We are committed to helping our teammates grow and develop in their careers, and we offer a range of training and development opportunities. We are proud of our diverse and inclusive culture, and we believe in creating a work environment that is supportive, collaborative, and fun. Apply now to join our team and start your journey with blithequark.
Apply Now