Join the Team at blithequark
blithequark is excited to announce that our Ballard, WA HQ office is now open for voluntary use, offering employees the flexibility to choose from three work locations: HQ-first, Hybrid, or Remote. We're committed to providing a safe, comfortable, and flexible work environment for our team members. As a Customer Success Manager at blithequark, you'll play a key role in building positive relationships with our customers, driving long-term value and adoption, and advocating for their needs internally.
The Role
As a Customer Success Manager, you'll be a vital member of our Customer Success team, working closely with customers to understand their needs, provide tailored support, and ensure they achieve their goals with our products. You'll be responsible for managing a cohort of customers, focusing on long-term relationships, value, and growth. Your insights and knowledge will help our customers succeed, and you'll bring invaluable feedback to our internal teams to inform product development and growth strategies.
Key Responsibilities
- Serve as the main point of contact for customers, acting as a liaison to resolve requests, ensure outcomes, and provide support as needed.
- Proactively connect with customers to provide updates, recommendations for best practices, and success insights, as well as identify areas of opportunity.
- Partner cross-departmentally to advocate for customer requests and issues, ensuring their voices are heard and their needs are met.
- Communicate opportunities to expand blithequark's relationship with existing customers, identifying unit expansion and product attachments that will support their organization.
- Partner on the renewal process with customers to propose solutions that meet their needs and defined milestones for success.
The Team
At blithequark, our Customer Success organization consists of teams that work with customers end-to-end throughout their journey, from implementation to advocacy and support. We believe our customers deserve an outstanding experience, and we're dedicated to delivering exceptional outcomes. Our team is built on a foundation of trust, excellence, and community, and we're looking for talented individuals who share these values.
Basic Qualifications
- Prior Customer Success Management experience working in SaaS with customers as they grow.
- Experience managing a book of business of medium to large-scale customers.
- Experience building trust and developing customer relationships.
- Ability to communicate value, leverage data, and influence decision-making.
- Excellent listener with the ability to identify customer difficulties, apply knowledge of the product and industry, and communicate solutions with kindness.
- Strong organizational and time management skills to balance multiple customer relationships and priorities.
30/60/90 Day Expectations
- 30 Days: Complete onboarding, begin shadowing with fellow CSMs, and learn the product.
- 60 Days: Develop working knowledge of the product, begin performing product demos/calls, and continue to shadow with the team to advance knowledge of the industry.
- 90 Days: Be ready to take on customers and be assigned a book of business to nurture.
Why You'll Love Working at blithequark
At blithequark, we're a category-creating company with enthusiastic customers, an ambitious roadmap, and industry-leading products. We offer:
- Competitive cash and equity compensation.
- Medical, dental, and vision coverage for full-time employees.
- Flexible time off and paid holidays.
- Parental leave program.
- 401k with a match program to help you save for the future.
- Learning and Development assistance.
About blithequark
blithequark was founded to solve problems faced by apartment renters and managers. We've developed an industry-defining SaaS platform, an intelligent front office platform providing the efficiency and business intelligence tools needed to maximize occupancy, rent growth, and customer happiness at every apartment community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line.
Our Values
At blithequark, we live by our S.T.A.R. values:
- S - Strengthen our communities.
- T - Tackle difficult problems.
- A - Adapt to change.
- R - Raise the bar.
We're committed to crafting a diverse environment and are an equal opportunity employer. We welcome all applicants and encourage diversity in our workplace.
Awards and Recognition
blithequark has been recognized as a best place to work across multiple platforms, including:
- Great Place to Work Certified (August 2022 - 2023).
- Built In Seattle's 100 Best Places to Work (2021, 2022).
- Built In Seattle's 50 Best Midsize Places to Work (2022).
- Built In Seattle's 50 Best Small Places to Work (2020, 2021).
- Best Places to Work Multifamily (2021, 2022).
- Best Places to Work Multifamily for Women (2021, 2022).
- Inc. 5000 Fastest Growing Private Companies (2021, 2022).
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our team members grow and develop their skills. We offer:
- Learning and Development assistance to help you advance in your career.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment that encourages learning and innovation.
Work Environment and Company Culture
At blithequark, we're proud of our company culture and work environment. We offer:
- A flexible work environment with options for HQ-first, Hybrid, or Remote work.
- A collaborative and dynamic work environment that encourages teamwork and innovation.
- A commitment to diversity, equity, and inclusion.
Compensation, Perks, and Benefits
At blithequark, we offer a comprehensive compensation package that includes:
- Competitive cash and equity compensation.
- Medical, dental, and vision coverage for full-time employees.
- Flexible time off and paid holidays.
- Parental leave program.
- 401k with a match program to help you save for the future.
Conclusion
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Success Manager, you'll play a critical role in driving customer success and growth, and you'll be part of a dynamic and supportive team that's passionate about delivering exceptional outcomes. Don't miss this chance to join our team and help shape the future of customer success!
Apply Now