At careerzynith, we're revolutionizing the way production teams manage payroll and accounting. Our innovative platform empowers creatives to focus on what they do best – making magic happen on set. As a seasoned Customer Success Manager III, you'll play a pivotal role in ensuring our small to mid-sized clients in the film and television industry achieve success with our platform. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you.
**About careerzynith**
careerzynith is a cutting-edge, intuitive platform that streamlines production payroll and accounting for the entertainment industry. Our mission is to provide a seamless, secure, and efficient experience for production teams, cast, and crew. With a growing team of 250+ experts across the USA and Canada, including entertainment and technology professionals from top organizations, we're backed by top-tier investors and have raised $130M in funding.
**The Opportunity**
As a Customer Success Manager III, you'll own a portfolio of small to mid-sized clients in the film and television industry, providing strategic support from onboarding through post-launch success. You'll guide clients through implementation, deliver tailored platform demos, and collaborate closely with cross-functional teams to ensure a smooth Wrapbook experience. Your expertise will help drive long-term client value, adoption, and growth.
**Key Responsibilities**
* Own a book of business and act as the primary strategic contact for SMB clients from onboarding through post-launch success
* Lead onboarding engagements, including discovery, demo delivery, system setup, and guidance through first payroll, ensuring clients are confident and prepared
* Manage a mixed portfolio of SMB clients, including those receiving Production Accounting Services (PAS), who remain under your ongoing strategic support
* Drive adoption of Wrapbook features and workflows by aligning platform capabilities to client goals and production needs
* Monitor client health and payroll activity to proactively identify risks, surface growth opportunities, and guide engagement strategy
* Collaborate with Sales, Production Accounting, Paymasters, Support, RevOps, and Implementation to deliver seamless, compliant support across the client lifecycle
* Submit product feedback and feature requests to inform internal improvements and the evolving customer experience
* Contribute to internal documentation, onboarding tools, and scalable best practices that elevate the SMB client experience
**What You'll Have**
* 3+ years of experience in Customer Success, Implementation, or Account Management – ideally within media, payroll services, or SaaS
* Proven ability to independently lead client onboarding and deliver tailored platform demos that drive adoption
* Familiarity with payroll operations in entertainment or related industries; experience working with Paymasters or reviewing timecards is a strong plus
* Understanding of production accounting workflows (e.g., episodic or short-term projects) is a plus, but not required
* Strong communication and organizational skills with a proactive, customer-first mindset
* Comfort managing a fast-paced, high-volume book of business with diverse support needs
* Experience collaborating with cross-functional teams including Support, Implementation, RevOps, and Product
* Proficiency in tools such as Salesforce, Gainsight, or similar CRMs preferred
**Why Join Us**
At careerzynith, creativity meets technology – and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you'll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:
* Unlimited Paid Time Off
* Work from anywhere in Canada and USA
* Health and Dental benefits
* Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
* Up to 2% matching RRSP / 401K
* Learning and Development opportunities
* Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service
**Our Pledge to Fostering an Inclusive and Safe Workplace**
careerzynith pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.
**Apply Now**
Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!