About careerzynith
At careerzynith, we're passionate about empowering educators and learners to achieve their full potential. As a leading provider of innovative solutions in the education sector, we're committed to making a meaningful impact on the lives of millions of students, educators, and professionals worldwide. Our team of dedicated professionals is driven by a shared purpose: to harness the power of technology and content to make learning better in a connected world.
Join Our Team
We're seeking an experienced Customer Success Representative, Inside to join our team in Charleston, South Carolina. As a key member of our Customer Success team, you'll play a vital role in promoting customer success by providing guidance, training, and support to college-level faculty and administrators. Your work will focus on driving improved educational outcomes, cultivating relationships, and fostering enduring customer loyalty, retention, and growth.
About the Role
As a Customer Success Representative, Inside, you'll be responsible for:
- Developing, maintaining, and articulating an in-depth understanding of careerzynith's digital products (Connect, SIMnet, GO!, Sharpen) and how they integrate with the school's Learning Management System.
- Sharing best practices and having a working knowledge of fundamental concepts related to learning science and instructional design.
- Utilizing Salesforce and Gainsight daily to manage sales pipeline, track customer stages, measure pipeline velocity, and track customer engagements.
- Partnering with Sales and Customer Success team members to assess needs, develop implementation plans, and leverage careerzynith's support to retain existing customers and win new business.
- Overseeing implementation processes for both new and returning customers to ensure they are continuously positioned to achieve improved outcomes and enjoy the best experience possible.
- Conducting one-on-one and group meetings via Zoom to provide consultative guidance, training, and support tailored to customer's unique needs and goals.
- Providing timely follow-up to meetings and responses to incoming customer inquiries related to implementation of our digital products.
- Facilitating resolution of customer issues via troubleshooting, research, and collaboration with fellow implementation consultants, sales partners, product teams, and technical support staff.
- Actively participating in team meetings, strategy calls, and learning and development exercises.
- Contributing to ongoing evolution of careerzynith's products and services by relaying vital customer feedback and generating new ideas to inform future updates and enhancements.
What We're Looking For
To succeed in this role, you'll need:
- Bachelor's Degree.
- 1-2 years experience in customer success or similar role related to software implementation (higher education experience preferred but not required).
- Exceptional communication and presentation skills to effectively train and support customers with varying levels of technical acumen and confidence.
- Ability to excel in a remote setting. This is primarily a work-from-home position that requires a high level of communication, organization, and attention to detail.
- Openness to travel to local accounts (5-10%) to further develop relationships with Key Decision Makers and deliver in-person training when required.
- Positive attitude, purpose-driven spirit, and growth mindset for embracing challenges.
- Instructional design, teaching and/or coaching experience also a plus.
- Experience using Salesforce and Gainsight is preferred.
Why Work for careerzynith?
At careerzynith, we're committed to making a meaningful impact on the lives of millions of students, educators, and professionals worldwide. Our work is driven by a shared purpose: to harness the power of technology and content to make learning better in a connected world. As a member of our team, you'll have the opportunity to:
- Make a real difference in the lives of students and educators.
- Work with a talented and dedicated team of professionals who share your passion for education and technology.
- Develop your skills and expertise in a rapidly evolving industry.
- Enjoy a dynamic and supportive work environment that fosters growth and collaboration.
- Benefit from a comprehensive compensation package, including a competitive salary, annual bonus plan, and full range of medical and/or other benefits.
Compensation and Benefits
The pay range for this position is between $55,600 - $65,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan is provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.
How to Apply
If you're a motivated and results-driven professional with a passion for education and technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Important Note
careerzynith recruiters always use a "@careerzynith.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, careerzynith recruiters and authorized representatives will never request sensitive information in email.
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