Introduction to arenaflex and the Role
arenaflex is a leading organization dedicated to making a positive impact in the lives of individuals and communities. As a customer-centric company, we are committed to providing exceptional service to our donors and stakeholders. We are currently seeking an experienced and skilled Customer Support Agent to join our team in a remote work capacity. As a Customer Support Agent with arenaflex, you will play a vital role in supporting the defined goals of our Division by performing a variety of tele-recruiting functions, contacting blood donors, and providing a positive service experience to maximize donor show rates.
Key Responsibilities
In this role, you will be responsible for:
- Performing a variety of tele-recruiting functions in support of the defined goals for the Division
- Contacting blood donors by telephone using a dialer system to recruit for blood donation
- Using information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls
- Scheduling appointments while providing a positive service experience to maximize donor show rates
- Following a process and appropriate scripting for conducting a call with a donor to ensure a consistent donor experience
- Maintaining daily production standards, including phone calls and appointments per hour, to meet established collection goals
- Developing a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
- Maintaining accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and ensure sufficient donor availability
- Responding to or transferring inbound calls to the appropriate party
- Performing other related duties as assigned
- Coordinating support of community and business donor groups to assure a positive image of arenaflex
Essential Qualifications
To be successful in this role, you will need:
- A high school diploma or equivalent
- Minimum one year of telemarketing, customer service, or call center experience
- Proficiency in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
- Excellent customer service and problem-solving skills
- Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center
Preferred Qualifications
While not required, the following qualifications are preferred:
- Previous experience working in a remote or home-based environment
- Familiarity with dialer systems and computer software applications
- Knowledge of donor criteria and blood donation processes
- Experience working in a team-oriented environment
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Excellent problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
- Strong organizational and time management skills
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Agent, you will have the opportunity to:
- Develop your skills and knowledge in customer service, tele-recruiting, and blood donation processes
- Work with a talented and dedicated team of professionals
- Participate in ongoing training and development programs
- Advance your career within the company
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. As a remote worker, you will be expected to maintain a quiet and dedicated workspace, free from interruptions and distractions. Our company culture is built on the principles of respect, empathy, and compassion, and we are committed to making a positive impact in the lives of our donors and stakeholders.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a comprehensive benefits program, paid time off, and opportunities for professional growth and development. As a remote worker, you will also enjoy the flexibility and convenience of working from home.
Training Schedule and Requirements
The training schedule for this role will be as follows:
- Week 1: In-house training, Monday to Friday, 7:45 am - 4:30 pm (Monday) and 10:00 am - 6:30 pm (Tuesday to Friday)
- Week 2: Remote learning and on-the-job training, Monday to Friday, 10:00 am - 6:30 pm
- Week 3: Continued remote learning and on-the-job training, Monday to Thursday, 10:00 am - 6:30 pm, and production work on Friday
After completing the three-week training program, you will be expected to work a full-time schedule, Sunday to Thursday, 11:30 am - 8:00 pm (Sunday) and 12:00 pm - 8:30 pm (Monday to Thursday).
Vaccination Requirement
Please note that all new hires are required to be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for arenaflex must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.
Conclusion
If you are a motivated and customer-focused individual with a passion for making a difference, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Customer Support Agent. With a competitive compensation package, opportunities for growth and development, and a dynamic and supportive work environment, this is an ideal role for someone looking to advance their career in customer service and tele-recruiting. Apply today to take the first step towards a rewarding and challenging career with arenaflex!
Apply Now