**Join arenaflex, a community-focused bank that values integrity, accountability, and lifelong learning, as we continue to grow and thrive in the ever-changing financial landscape.**
At arenaflex, we're committed to delivering exceptional service to our customers through various communication channels. As a Customer Support Representative, you'll play a crucial role in addressing customer inquiries, providing guidance on banking products and services, and ensuring compliance with operational policies and regulations. If you're a motivated and customer-centric individual seeking unlimited career growth and development opportunities, we want to hear from you!
**About arenaflex**
arenaflex is a community-focused bank that has been serving our customers for years. We're proud to have been voted one of the Best Places to Work in 2024, and we're committed to maintaining a positive and inclusive work environment. Our team is dedicated to delivering exceptional service to our customers, and we're always looking for talented individuals to join our team.
**Responsibilities**
As a Customer Support Representative at arenaflex, you'll be responsible for:
* Evaluating and responding timely to a wide variety of customer issues via phone call, chat, or email.
* Providing expertise and guidance to customers while educating them on products, services, and technology.
* Answering inquiries from customers regarding products, procedures, regulations, and fees.
* Completing all account maintenance issues in a timely manner.
* Processing customer video banking machine transactions accurately and efficiently while providing high-level customer service.
* Handling all phases of teller transactions including checking, savings, and loans within designated limits.
* Examining and ensuring validity of all requested transactions/interactions.
* Developing and maintaining a strong working knowledge of all bank products and services.
* Developing and maintaining a strong technical knowledge of the core banking system.
* Verifying endorsements as required by teller operational policies.
* Reporting suspicious activity through proper channels.
* Adhering to and applying all operational policies and procedures, complying with all Federal and State regulations.
* Generating new business to assist in meeting profitability goals.
**Requirements**
To be successful in this role, you'll need:
* A High School Diploma or equivalent required; Associate's degree in Business Administration or related field preferred.
* 1 year of previous experience in retail sales or customer service required; 1 year of experience in a financial institution preferred.
* Ability to maintain a professional image and handle stressful situations calmly.
* Excellent hand-eye coordination and ability to multi-task using multiple software systems and monitors.
* Strong interpersonal communication skills and exceptional verbal and written communication skills.
* Highly organized and detail-oriented with strong listening skills.
* Advanced computer skills, including experience with Microsoft Office Suite and data entry.
**Nice-to-haves**
* Experience in retail sales or customer service with a financial institution.
* Familiarity with banking products and services.
* Experience with core banking systems.
**Benefits**
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
* Affordable Medical/Vision/Dental Coverage
* Flexible Dependent Care Account
* Health Savings Account (with employer contributions)
* Prescription Drug Plan
* Employee Wellness Initiatives (physical/mental/financial)
* Health Management Reimbursement Program
* Short Term/Long Term Disability
* Life Insurance
* Tuition Reimbursement
* Competitive Pay and Bonus Program
* 401k (with employer match)
* Generous Paid Time Off including 10 1/2 holidays.
**Why Join arenaflex?**
At arenaflex, we're committed to providing our employees with the tools and resources they need to succeed. We offer:
* Unlimited career growth and development opportunities
* A positive and inclusive work environment
* Comprehensive benefits package
* Competitive pay and bonus program
* Generous paid time off
* Opportunities for professional growth and development
**How to Apply**
If you're a motivated and customer-centric individual seeking a new challenge, we want to hear from you! Apply now to join our team as a Customer Support Representative at arenaflex.
Apply Now