Welcome to blithequark
At blithequark, we are driven by a mission to enhance the quality of life for physicians and patients through our cutting-edge, cloud-based clinical platform. Since our inception, we have been dedicated to building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love. Our team is passionate about making a positive impact on the healthcare industry, and we are now seeking talented and ambitious individuals to join our team as a Customer Support Specialist in Canada.
About the Role
We are looking for remote Canadian professionals to fill our daytime Customer Support Specialist role, providing expert, tech-enabled support to U.S. clinicians and practice teams. As a Customer Support Specialist at blithequark, you will have the opportunity to work fully remotely from Canada, leveraging our advanced EHR, Patient Passport, and AI-powered tools to resolve technical issues, advocate for clinician success, and help shape today’s primary care. You will benefit from the flexibility and autonomy valued in Canadian workplaces, while being part of a dynamic and inclusive team that is committed to making a difference in the healthcare industry.
Key Responsibilities
As a Customer Support Specialist at blithequark, your key responsibilities will include:
- Delivering clear, empathetic Tier 1 support via phone, email, and screenshare, reflecting Canada’s reputation for courteous, solution-focused service.
- Using AI-enhanced platforms to quickly triage, troubleshoot, and resolve technical issues, minimizing clinician downtime.
- Owning workflow-impacting cases and escalating as needed, maintaining responsibility for outcomes.
- Managing your caseload against defined SLAs (Throughput, First Response, Resolution, Next Action Day, CSAT, Internal Quality) for impactful support.
- Building trust-based relationships through clinician advocacy and high-impact support.
Process Enhancement & Team Collaboration
In addition to providing exceptional customer support, you will also be responsible for:
- Identifying and documenting recurring pain points and root causes across tickets.
- Collaborating with our Product, Engineering, Revenue Cycle, and Customer Success teams, offering cross-border insights as a Canadian team member.
- Sharing challenges and solutions to support operational growth.
Continuous Learning & Urgent Response
To ensure that our clinicians always have critical support, you will:
- Participate in weekly urgent shift rotations and 2–3 weekend/holiday on-call shifts per year.
- Complete intensive onboarding and ongoing training focused on blithequark systems, care standards, and AI-enabled support.
- Stay current with EHR, RCM, and SaaS advancements to navigate clinical challenges effectively.
Requirements
To be successful in this role, you will need:
- A Bachelor’s degree or equivalent experience.
- Proven troubleshooting, multitasking, and critical thinking skills, with the ability to thrive independently in fast-paced, remote settings.
- Excellent communication skills, with the ability to confidently translate technical concepts into user-friendly advice, attuned to Canadian and U.S. nuances.
- A self-starter mindset, focused on urgent issues affecting patient care and advocating for clinician outcomes.
- An empathetic, adaptable, and results-driven approach.
Preferred Qualifications
While not required, the following qualifications are preferred:
- 2+ years of experience in customer-facing technical support, SaaS, or healthcare technology.
- Experience with Revenue Cycle Management, EHR workflows, SaaS platforms (Salesforce, Jira, Intercom, Slack, AI-enabled tools).
- Ability to leverage emerging AI technologies for improved support and documentation.
- Background supporting remote or cross-border teams, with experience in medical billing, clinical administration, or practice management.
Why Join blithequark?
By joining blithequark, you will have the opportunity to:
- Work 100% remotely from Canada, with the flexibility and autonomy to manage your workload.
- Make a real impact on U.S. primary care, while being part of a tenacious and inclusive team.
- See the visible, measurable impact of your work on clinicians and practices in real-time, day after day.
Career Growth Opportunities
At blithequark, we are committed to supporting the growth and development of our team members. As a Customer Support Specialist, you will have access to:
- Ongoing training and development opportunities, to help you stay up-to-date with the latest technologies and industry trends.
- Opportunities for career advancement, as we continue to grow and expand our team.
- A collaborative and supportive team environment, where you can share your ideas and feedback.
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and inclusive company culture. We believe in:
- Fostering a culture of diversity, equity, and inclusion, where everyone feels valued and respected.
- Encouraging open communication, collaboration, and feedback, to help us continuously improve and grow.
- Supporting the well-being and work-life balance of our team members, with flexible working arrangements and competitive benefits.
Compensation and Benefits
We offer a competitive salary of $50,000 CAD, as well as a range of benefits, including:
- Comprehensive health and dental insurance.
- Generous paid time off and vacation days.
- Opportunities for professional development and growth.
Conclusion
If you are a highly ambitious and tech-savvy individual, looking for a challenging and rewarding role in customer support, we encourage you to apply to join our team at blithequark. As a Customer Support Specialist, you will have the opportunity to make a real impact on the healthcare industry, while being part of a dynamic and inclusive team. Don’t miss out on this exciting opportunity to drive meaningful change and grow your career with blithequark. Apply now to take the first step towards an exciting and rewarding career in customer support!
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