At careerzynith, we're dedicated to revolutionizing the way we interact with our customers, and we're looking for a skilled Data Entry and Claims Specialist to join our team. As a key player in our customer service department, you'll be responsible for ensuring seamless and efficient processing of claims, while maintaining the highest level of accuracy and attention to detail.
**About careerzynith**
careerzynith is a dynamic and innovative organization that's passionate about delivering exceptional customer experiences. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact on our customers' lives. With a strong commitment to excellence, we're constantly striving to improve our processes, products, and services to meet the evolving needs of our customers.
**Job Summary**
As an Experienced Data Entry and Claims Specialist at careerzynith, you'll play a critical role in supporting our change management initiatives, promoting departmental and enterprise-wide excellence, and delivering exceptional customer experiences. Your primary responsibilities will include:
Key Responsibilities
- Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
- Meets or exceeds departmental quality and service standards.
- Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
- Makes routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines.
- Determines eligibility and confirms effective dates for benefit elections based on contractual guidelines.
- Leverages critical thinking and problem-solving skills to create and modify member level records across multiple products, applications, platforms.
- Maintains accurate member records by verifying dates, names, salary figures, and other information provided by groups.
- Applies policy provisions for effective dates, evidence of insurability and other pertinent information to determine necessary changes.
- Considerate of what the customer will experience in all actions. Recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness on system work independently.