Introduction to Walt Disney World Resort
Walt Disney World Resort is a world-renowned destination that brings magic and wonder to millions of guests every year. As a leader in the entertainment and hospitality industry, we are committed to providing exceptional guest service and creating unforgettable experiences for our visitors. Our mission is to inspire imagination, foster creativity, and bring people together through the power of storytelling and innovation. If you share our passion for delivering outstanding guest service and are looking for a rewarding career opportunity, we invite you to join our team as a Disability Access Service Video Chat Specialist.
Job Overview
As a Disability Access Service Video Chat Specialist, you will be an integral part of our Disney Central Team, responsible for assisting guests in registering for the Disability Access Service. You will provide support for guests' accessibility needs, using our various services available for guests with disabilities, and apply your proficiency in planning bookings to ensure an outstanding experience. In this role, you will also support guests with their digital experience through our website and the My Disney Experience application. Your exceptional communication skills, technical abilities, and passion for delivering outstanding guest service will make you an ideal candidate for this position.
Key Responsibilities
- Assist guests in registering for the Disability Access Service, providing support for their accessibility needs and ensuring an outstanding experience.
- Utilize various services available for guests with disabilities, applying your knowledge and expertise to resolve guest inquiries and concerns.
- Support guests with their digital experience through our website and the My Disney Experience application, providing technical assistance and troubleshooting as needed.
- Attend a paid training class, participating in multiple performance assessments to develop your skills and knowledge.
- Work in an inbound contact center environment, handling confidential information and providing conflict resolution through a balance of integrity and partner resourcing.
- Demonstrate strong problem-solving and decision-making skills, using your technical abilities and computer proficiency to resolve guest inquiries and concerns.
Essential Qualifications
- Sales and service experience in a customer service or contact center environment, with knowledge and interest in Disney property, products, and services.
- Demonstrated technical abilities and computer proficiency, with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite.
- Strong written, verbal, and interpersonal communication skills, with the ability to handle confidential information and provide conflict resolution.
- Comfortable asking discovery questions to acquire relevant information from guests, resolving which accessibility service(s) are the best fit or which may require further medical consultation/evaluation.
Preferred Qualifications
- Previous experience working in a disability-related field or with guests with disabilities, with a deep understanding of accessibility services and solutions.
- Knowledge of Disney property, products, and services, with the ability to apply this knowledge to resolve guest inquiries and concerns.
- Experience working in an inbound contact center environment, with a strong understanding of customer service principles and practices.
- Technical skills, including proficiency in Microsoft Office Tools and Guest Service Suite, with the ability to learn and work with various systems and applications.
Skills and Competencies
- Exceptional communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and partners.
- Strong problem-solving and decision-making skills, with the ability to resolve guest inquiries and concerns in a timely and effective manner.
- Technical abilities and computer proficiency, with the ability to learn and work with various systems and applications.
- Ability to work in a fast-paced, dynamic environment, with a strong focus on delivering outstanding guest service and ensuring an exceptional experience for our guests.
Career Growth Opportunities and Learning Benefits
At Walt Disney World Resort, we are committed to providing our cast members with opportunities for growth and development, both personally and professionally. As a Disability Access Service Video Chat Specialist, you will have access to a range of training and development programs, including paid training classes and performance assessments. You will also have the opportunity to work with a talented and diverse team of professionals, sharing knowledge and best practices to deliver exceptional guest service and create unforgettable experiences for our guests.
Work Environment and Company Culture
Our work environment is dynamic, fast-paced, and focused on delivering outstanding guest service. We are a team-oriented organization, with a strong emphasis on collaboration, communication, and mutual respect. Our company culture is built on a foundation of integrity, creativity, and innovation, with a commitment to excellence and a passion for bringing people together through the power of storytelling and entertainment. As a cast member, you will be an integral part of our team, working together to create unforgettable experiences for our guests and make magic happen every day.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including paid training classes, performance assessments, and opportunities for growth and development. Our compensation package includes a starting pay rate of $18.90/hour, with opportunities for advancement and professional growth. We also offer a range of perks and benefits, including discounts on Disney products and services, complimentary theme park admission, and access to exclusive cast member events and activities.
Conclusion
If you are a motivated and passionate individual with a commitment to delivering outstanding guest service, we invite you to join our team as a Disability Access Service Video Chat Specialist. This is a fantastic opportunity to grow your career, work with a talented and diverse team of professionals, and be part of a world-renowned organization that brings magic and wonder to millions of guests every year. Apply today and become a part of the Disney team, where you can make a real difference in the lives of our guests and create unforgettable experiences that will last a lifetime.
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