Join Our Mission to Bring Compassionate Care to Life
At Mercy, we're not just a healthcare organization - we're a community driven by a clear mission to provide exceptional service and compassionate care. Our unique approach to careers is centered around matching the gifts of unique individuals with roles that not only utilize their skills and talents but also their heart. As a part of our team, you'll be joining a community that has been recognized by Modern Healthcare Magazine as one of the "Top 100 Places to Work."
About the Role: Exchange Operator
This is a critical frontline position supporting the Mercy Physician Exchange and Referral Team. As an Exchange Operator, you will be the first point of contact for incoming exchange calls from a diverse range of callers including providers, patients, family members, and facilities. This role is integral to our 24/7 department that serves both Mercy and non-Mercy medical communities, ensuring prompt medical care through efficient call relay and referral services.
Key Responsibilities:
- Answer incoming exchange calls for Mercy Integrated and non-integrated providers, handling a high volume of calls with professionalism and care.
- Provide after-hours emergency call relay services, ensuring timely communication to on-call providers.
- Manage incoming referral calls for patients seeking new Mercy Primary Care Physicians (PCPs) or specialty providers, facilitating smooth transitions.
- Document patient information accurately and efficiently to dispatch to on-call providers, ensuring prompt medical care.
- Utilize your excellent customer service skills to handle a diverse range of inquiries and concerns from callers.
Qualifications and Skills:
To excel in this role, you will need:
- Education: A high school diploma or GED is required. An Associate's degree is preferred, demonstrating a higher level of educational attainment.
- Experience: At least 1 year of customer service experience is necessary, with a proven track record of handling customer inquiries and concerns professionally.
- Technical Skills: Experience with computers and Microsoft Office is preferred. Proficiency in Excel is also desirable, as it will aid in managing and documenting patient information efficiently.
- Skills and Competencies: You should possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. Compassion, professionalism, and a positive outlook are essential, along with a strong sense of advocacy and collaboration.
Career Growth and Learning Benefits:
At Mercy, we're committed to your growth and development. As part of our team, you'll have opportunities to pioneer new models of care and transform the healthcare experience through advanced technology and innovative procedures. Our supportive community will be behind you every step of the way, providing the environment you need to thrive.
Work Environment and Company Culture:
This is a remote opportunity, allowing you to work from anywhere while still being part of a vibrant and compassionate community. Our culture is built on the principles of collaboration, innovation, and a commitment to delivering excellent care. We're unafraid to do a little extra to make a difference, and we're looking for individuals who share this spirit.
Compensation, Perks, and Benefits:
We offer a competitive salary and a comprehensive benefits package that includes day-one comprehensive health, vision, and dental coverage, PTO, tuition reimbursement, and employer-matched retirement funds. These benefits are available to eligible co-workers, including those working 32 hours or more per pay period, reflecting our commitment to your well-being and financial security.
Why Choose Mercy?
If you're driven by compassion and professionalism, with a positive outlook and a strong sense of advocacy, you'll find a fulfilling career at Mercy. We're not just looking for individuals to fill roles; we're looking for people who will be part of our mission to bring compassionate care to life. Join us and be part of a community that is making a real difference in the lives of our patients and their families.
Take the Next Step:
Are you ready to be part of a team that is transforming healthcare through compassion and innovation? Apply now to become an Exchange Operator with Workwarp and let's discuss how you can be a vital part of our success story.
We're an EEO/AA employer and welcome applications from minorities, females, disabled individuals, and veterans. Your unique gifts and experiences are valued, and we look forward to hearing from you.
Apply Now