About Us
At American Express Global Business Travel (GBT), we're dedicated to helping our clients navigate the complexities of global business travel. As a leading provider of travel management solutions, we're committed to delivering exceptional experiences that exceed our clients' expectations. Our team of experts is passionate about understanding the unique needs of our clients and developing innovative solutions to meet those needs.
About the Role
We're seeking an experienced Client General Manager to join our team and support some of our most important Entertainment Clients in the Production, News, Sports, Music, and Theatricals business. As a Client General Manager, you'll be the primary point of contact for our clients' strategic needs, identifying and delivering new opportunities, driving client and traveler satisfaction, and creating strategic solutions to meet their evolving requirements.
Responsibilities
The Client General Manager will be responsible for:
- Possessing an in-depth understanding of your client's strategic objectives, key drivers of success, organizational culture, and business objectives.
- Providing guidance to customers in the assessment of goals and strategies to optimize performance across their program.
- Identifying unique travel needs that exist for news, sports, film or TV production, and developing innovative solutions to enhance productivity and improve traveler/caller experience during service fulfillment.
- Establishing partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Meetings Events and GCG Directors).
- Building a web of influence at key levels within the account and among affiliate studios working with our clients on specific productions.
- Understanding and supporting the dynamic needs of entertainment travel, trends, and evolving requirements.
- Completing strategic account plans, focused on identifying ground-breaking business opportunities that enhance and optimize the customer experience.
- Creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis.
- Leading the improvement of the American Express Global Business Travel value proposition through consultation, technology road mapping, and optimizing online servicing solutions.
- Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing PL management for the account.
- Researching the marketplace and competitor products and services to highlight the value that distinguishes AEGBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.
- Enhancing the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping, and optimizing online solutions.
- Representing AEGBT to Media and Entertainment prospects as a subject matter expert.
Qualifications
To be successful in this role, you'll need:
- Passion and excitement for the unique needs of entertainment clients.
- Proven success and demonstrable positive results in a global account/client management and/or Project Management experience.
- Experience/knowledge of Media and Entertainment Travel.
- Proven success in upselling products, services, and solutions increasing client revenue and profitability.
- Demonstrated ability to develop and implement growth strategies, build action plans, and set goals.
- Demonstrated ability to develop creative solutions addressing the outstanding needs of entertainment travel.
- Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization and planning skills.
- Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
- Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
- A sophisticated range of communication and presentation skills.
- Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
- Strong financial acumen required to leverage the key drivers of profitability.
- Strong business acumen required to communicate the Amex Global Business Travel value proposition.
- Strong analytical mindset.
- Previous large market/multinational client/global experience preferred.
- Possess a strong understanding of the Global Business Travel marketplace.
- Travel Operations knowledge required.
- Demonstrated knowledge of Business Travel Service Delivery and Client Management.
- Solid understanding of Business Travel Service Delivery technology/tools and processes.
- Advanced software skills (MS Office) required.
- A love of travel, entertainment, and learning.
- A reputation for trust, integrity, and getting things done.
What We Offer
We're committed to providing a dynamic and supportive work environment that fosters growth and development. As a Client General Manager, you'll have the opportunity to:
- Work with a high-performing team in a collaborative environment.
- Develop innovative solutions to meet the evolving needs of our clients.
- Build strong relationships with key stakeholders, including clients, internal teams, and external partners.
- Contribute to the development of strategic account plans and business growth initiatives.
- Participate in ongoing learning and development opportunities to enhance your skills and knowledge.
- Enjoy a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits.
- Benefit from a flexible work arrangement, with the option to work from home or in our office.
- Enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Participate in our employee recognition and reward program, recognizing and rewarding outstanding performance and contributions.
How to Apply
If you're a motivated and experienced Client General Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We can't wait to hear from you!
About American Express Global Business Travel
At American Express Global Business Travel, we're dedicated to helping our clients navigate the complexities of global business travel. As a leading provider of travel management solutions, we're committed to delivering exceptional experiences that exceed our clients' expectations. Our team of experts is passionate about understanding the unique needs of our clients and developing innovative solutions to meet those needs.
Equal Employment Opportunity
We're an equal opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an equal opportunity employer.
Apply Now