Join the blithequark Team: Where Diversity, Equity, and Inclusion Matter
Are you passionate about delivering exceptional customer experiences and supporting students in achieving their educational goals? Look no further than blithequark, a dynamic and team-driven organization that values diversity, equity, and inclusion. We're seeking a highly skilled Customer Contact Center Representative - Student Loan Advisor to join our growing team. As a key member of our customer service team, you'll have the opportunity to make a positive impact on students' lives while enjoying a rewarding and challenging career.
About blithequark
At blithequark, we pride ourselves on being a family-oriented and team-driven environment. We believe that our employees are our greatest assets, and we're committed to providing a supportive and inclusive workplace culture that fosters growth, learning, and success. Our company values diversity, equity, and inclusion, and we're dedicated to creating a workplace where everyone feels welcome, valued, and respected.
Job Summary
As a Customer Contact Center Representative - Student Loan Advisor, you'll play a critical role in supporting students with their loan inquiries, providing detailed information, and resolving emerging problems with accuracy and efficiency. You'll work in a fast-paced, dynamic environment, utilizing standard technology such as telephone, email, and web browser to deliver exceptional customer experiences. This is an in-center position with the possibility to work from home after 90 days, provided you meet attendance, performance, and compliance requirements.
Key Responsibilities
- Take incoming calls, use chat, and complete outbound calls as necessary to assist customers with answering frequent questions, providing detailed information, and resolving emerging problems.
- Practice active listening, be empathic, and communicate clearly with customers in a positive and professional manner.
- Utilize standard technology such as telephone, email, and web browser to navigate to pre-scripted responses and provide basic general and claims-specific information.
- Follow established and documented policies and standard operating procedures, such as working within various systems, timekeeping, documentation of calls, and adhering to ethics and privacy rules.
- Assist callers with filling out applications and submitting them electronically to plan providers for processing.
- Complete basic call logs, documentation, and related call details for each phone inquiry.
Requirements
Essential Qualifications
- High school diploma or equivalent required.
- Must be able to speak and read English clearly, professionally, and fluently.
- Must be able to type a minimum of 35 WPM.
- Experience working with a personal computer and the Windows operating system is required.
- The ability to effectively work within established key performance indicators/metrics is necessary.
- Excellent written, verbal, and interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
- Knowledge of contact center technology.
- Strong computer skills with proficiencies in Excel and Word.
- Excellent command of the English language, effective use of grammar skills.
- Excellent communication etiquette.
Preferred Qualifications
- Demonstrated excellent interpersonal and leadership skills.
- Ability to multi-task and stay organized while completing simultaneous tasks.
- May be required to work holidays. Overtime may be required.
Schedule
We're looking for team members who can work a variety of shifts, including:
- Monday: 11:45am-8:15pm
- Tuesday: 10:45am-7:15pm
- Wednesday: 10:45am-7:15pm
- Thursday: 8:45am-5:15pm
- Friday: 8:45am-5:15pm
What We Offer
At blithequark, we're committed to providing a comprehensive benefits package that includes:
- Competitive pay
- Sick time starts accruing immediately after training completion
- Special event days throughout the year
- $25,000.00 Life Insurance, paid for by blithequark
- Paid holidays (if criteria are met)
Career Growth Opportunities
At blithequark, we believe in investing in our employees' growth and development. As a Customer Contact Center Representative - Student Loan Advisor, you'll have opportunities to:
- Develop your skills and expertise in customer service and student loan advising
- Take on additional responsibilities and contribute to the success of our team
- Participate in training and development programs to enhance your knowledge and skills
- Advance your career within the company
Work Environment and Culture
At blithequark, we're proud of our positive and supportive work environment. Our culture is built on:
- Diversity, equity, and inclusion
- Teamwork and collaboration
- Open communication and feedback
- Employee recognition and rewards
How to Apply
If you're passionate about delivering exceptional customer experiences and supporting students in achieving their educational goals, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
blithequark is an Equal Opportunity Employer
blithequark is committed to diversity in its workforce and recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.
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