Introduction to blithequark and the Industry
blithequark, a pioneering force in the moving industry, has been revolutionizing the way people move since its inception. With a rich history of innovation and customer satisfaction, blithequark continues to push the boundaries of what is possible. The concept of blithequark was born out of a need to provide do-it-yourself moving equipment on a one-way, nationwide basis, and today, the company remains committed to its mission of making moving easier and more accessible for everyone. As part of this mission, blithequark has introduced the Truck Share 24/7 program, which allows customers to rent equipment using a smartphone app. This innovative program has opened up new opportunities for customers to take control of their moving needs, and blithequark is seeking an Experienced Customer Service Representative - e-Live Verification Phone Agent to join its team and help drive this initiative forward.
Role Overview
As an e-Live Verification Phone Agent at blithequark, you will be responsible for reviewing customer information, ensuring that all requirements are met to rent equipment, and providing exceptional customer service via phone, chat, or email. You will work in a fast-paced environment, handling multiple customer interactions simultaneously, and navigating between different systems and screens. If you enjoy helping people, have an outgoing personality, and are customer-focused, this role might be for you. At blithequark, we believe that our customers are at the heart of everything we do, and we are looking for someone who shares this vision and is passionate about delivering exceptional customer experiences.
Key Responsibilities
- Claim sessions for customers doing business with blithequark via Truck Share 24/7, ensuring a seamless and efficient experience for all users
- Review each session for accuracy, answering customer questions and determining the proper course of action to resolve any issues that may arise
- Make outbound calls for verification of alternate contacts, ensuring that all customers are properly verified and able to access the equipment they need
- Communicate with customers via phone or chat in an efficient and courteous manner, providing timely and effective solutions to their queries and concerns
- Ensure compliance with blithequark policies to retain customer loyalty and prevent objections, while also identifying opportunities to improve processes and procedures
- Review telephone, mail, and internet procedures for each communication received and respond within a specific time frame, ensuring that all customer interactions are handled promptly and professionally
- Listen to customer concerns, document them, and resolve issues when possible, while also escalating complex issues to senior team members as needed
Essential Qualifications
To be successful in this role, you will need:
- Good listening, verbal, and written communication skills, with the ability to articulate complex information in a clear and concise manner
- Inbound call/phone experience (high volume highly preferred), with a proven track record of handling multiple customer interactions simultaneously
- Excellent customer service skills, with a strong focus on delivering exceptional customer experiences and resolving issues in a timely and effective manner
- 1 year of customer service experience (via phone highly preferred), with a strong understanding of the principles and practices of customer service
- Technically savvy, with proficiency in using computers and software applications, including experience with CRM systems and other customer service tools
- Logic and reasoning skills, with attention to detail and interpersonal skills, and the ability to work effectively in a team environment
- Ability to multitask and assist multiple customers at one time (online sessions), with a strong focus on prioritizing tasks and managing time effectively
- Good time management skills and reasonable, predictable attendance, with a commitment to meeting deadlines and delivering results
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in a fast-paced, dynamic environment, with a proven ability to adapt to changing circumstances and priorities
- Goal-oriented, with a willingness to learn different systems and navigate between multiple screens, and a strong focus on delivering results and achieving goals
- Efficient communication skills through instant messaging programs, with experience using tools such as chatbots and other digital communication platforms
- Ability to work independently, delivering practical solutions, and thriving in a collaborative team environment, with a strong focus on teamwork and collaboration
Training and Education
As an e-Live Verification Phone Agent at blithequark, you will receive one week of instructor-led training, with accelerated classroom education and hands-on training in small groups. After initial training, you will work independently, with additional continued education courses, counseling, and coaching from the leadership team. Our training program is designed to equip you with the skills and knowledge you need to succeed in this role, and to provide you with ongoing support and development opportunities throughout your career at blithequark.
Work Environment and Company Culture
blithequark is committed to creating a culture of health and wellness, and we strive to provide a positive, supportive work environment for all team members. As a remote worker, you will need to have a quiet, private work area, with dependent and child-care arrangements made as if you were working at a blithequark site. All work duties, including education, must be performed at your home address. We believe that our team members are our greatest asset, and we are committed to providing a work environment that is conducive to productivity, creativity, and job satisfaction.
Technical Requirements
To work from home, you will need to meet the following technical requirements:
- Wired USB headset with a microphone (adapters are not acceptable), to ensure high-quality audio and clear communication with customers
- Webcam for use interacting with your manager (not for use with customers), to facilitate virtual meetings and communication
- Minimum internet speed requirements: 10MB down / 5MB up, to ensure reliable and efficient connectivity
- Windows or Mac OS allowed; if Windows, then Windows 10 is required; if Mac, then Mojave or newer is required, to ensure compatibility with our systems and software
- Minimum RAM requirements: 8GB of RAM or greater, to ensure sufficient processing power and memory
- Minimum processor requirement for Windows OS: CPU score of 2000 or greater, to ensure sufficient processing power and performance
- Minimum processor requirement for Mac: Core i5 processor or greater, to ensure sufficient processing power and performance
Compensation, Perks, and Benefits
As an e-Live Verification Phone Agent at blithequark, you will receive a competitive salary, with a rate of pay of $16/hr (note: hourly base pay rate may be higher, depending on state or local minimum wage laws). You will also be eligible for part-time benefits, including:
- Medical Reimbursement Indemnity Plan, to help you manage your healthcare expenses and maintain your well-being
- Rx Savings Plus Discount Plan, to provide you with discounts on prescription medications and other healthcare services
- Dental Plan, to help you maintain your oral health and prevent dental problems
- Vision Plan, to help you maintain your eye health and correct any vision problems
- Retirement Savings 401(k) Plan, to help you plan for your future and achieve your long-term financial goals
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. As an e-Live Verification Phone Agent, you will have opportunities to learn new skills, take on new challenges, and advance your career within the company. You will also have access to continued education courses, counseling, and coaching from the leadership team, to help you achieve your career goals and develop your professional skills. We believe that our team members are our greatest asset, and we are committed to providing them with the support and resources they need to succeed.
Conclusion
If you are a customer-focused, technically savvy individual with excellent communication skills, we encourage you to apply for the Experienced Customer Service Representative - e-Live Verification Phone Agent role at blithequark. As a remote worker, you will have the flexibility to work from home, while still being part of a dynamic, supportive team. Don't miss this opportunity to join blithequark and contribute to our mission of providing excellent customer service and innovative solutions to our customers. Apply today and take the first step towards an exciting, rewarding career with blithequark!
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team, and we are committed to providing a positive, supportive work environment that is conducive to productivity, creativity, and job satisfaction. Apply today and become a part of the blithequark team!
Apply Now