Introduction
Blithequark is a leading provider of customer service solutions, supporting some of the most recognizable brands in the world. We are seeking highly motivated and customer-focused individuals to join our team as Bank Customer Service Representatives. As a representative of Blithequark, you will play a critical role in delivering exceptional customer experiences, resolving customer inquiries, and providing top-notch support to our clients.
Position Overview
We are looking for experienced customer service professionals to handle inbound calls, troubleshoot basic technical issues, and assist callers with products and process-related inquiries. As a Bank Customer Service Representative at Blithequark, you will be the primary point of contact for our customers, providing timely and effective solutions to their needs. If you are a natural problem solver with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Handle inbound customer calls in a courteous, timely, and professional manner, including email and live chat
- Listen to customers, understand their needs, and resolve customer issues
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Ensure first call resolution through problem-solving and effective call handling
- Follow the processes of the Client program and perform all tasks in a courteous and professional manner
- Utilize knowledge base and training to accurately answer customer questions
- Create and maintain customer CRM records with accurate call details
- Accurately document call resolution in appropriate systems
- Strictly follow client process for handling financial issues and inquiries
- Comply with requirements surrounding confidential information and personal information
- Follow all required scripts, policies, and procedures
- Adhere to all attendance and work schedule requirements, including all scheduled training
Candidate Qualifications
Essential Qualifications
- Must be 18 years of age
- High School Diploma or Equivalent
- Minimum of three (3) years in a call center environment
- Minimum of (1) year of experience in a customer service role
- The ability to multi-task using multiple screens and systems while talking on the phone with customers
- The ability to type swiftly and accurately 30-45 Words per minute
- The ability to read and speak English fluently
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, including corporate intranet
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, including SharePoint)
- Excellent organizational, written, and oral communication skills
- The ability to multi-task across multiple systems and screens while speaking to customers
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Strong team orientation and customer focus with a positive attitude
- Highly reliable with the ability to maintain regular attendance and punctuality
- Aptitude for issue identification and problem-solving
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- An aptitude for conflict resolution and problem-solving
- The ability to demonstrate good judgment when making decisions surrounding account inquiries, resolution paths, and call handling
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred Qualifications
- Associates Degree or higher is a plus
- Relevant experience in banking or financial services is a plus
- Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus
- Bilingual Spanish - Extremely Beneficial
Conditions of Employment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results
Compensation and Benefits
At Blithequark, we believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Our standard starting compensation is commensurate with experience, and regular reviews and raises are awarded based on tenure and performance. Our employees enjoy a range of benefits, including:
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Advancement Opportunities
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
Career Growth and Learning Benefits
At Blithequark, we are committed to the growth and development of our employees. We offer industry-leading training programs to help you build your skills and advance your career. Our employees have opportunities to move into leadership roles, such as Supervisor, Trainer, Talent Acquisition, and Operations Management.
Work Environment and Company Culture
Our work environment is professional and dynamic, with a focus on teamwork and collaboration. We value diversity and equality, and strive to create an inclusive and respectful workplace culture. Our employees enjoy a range of perks, including a casual dress code, flexible work arrangements, and opportunities for socialization and team-building.
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.
Diversity and Equality
At Blithequark, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at Blithequark are based solely on a person's merit and qualifications. We maintain a work environment free from discrimination, where employees are treated with dignity and respect.
Conclusion
If you are a motivated and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity at Blithequark. As a Bank Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and supporting our clients. We offer competitive compensation, comprehensive benefits, and opportunities for career growth and development. Apply now and join our team!
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