Job Summary
blithequark is seeking a highly skilled and motivated Customer Service Associate to join our team on a per diem basis, working remotely from the comfort of your own home in Florida. As a key member of our Call Center team, you will be the primary point of contact for customer inquiries, providing exceptional service and support while achieving department performance indicators. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role in the healthcare industry, we encourage you to apply.
About blithequark
blithequark is a leading healthcare organization dedicated to providing high-quality services and support to our customers. Our mission is to deliver exceptional patient experiences, improve health outcomes, and make a positive impact on our community. We value a culture of excellence, integrity, and compassion, and we are committed to fostering a work environment that is engaging, challenging, and rewarding for our employees.
Key Responsibilities
As a Customer Service Associate at blithequark, you will be responsible for:
- Responding to customer inquiries by researching, understanding, and documenting plan information related to:
- Covered benefits and exclusions, including prescription drug coverage
- Eligibility, enrollment, and disenrollment
- Participating providers
- Claims payments and processes
- Authorization processes
- Premium billing
- Plan guidelines
- Providing accurate and professional service to customers, adhering to department policies and procedures
- Attending and participating in staff training sessions, surveys, and department meetings
- Managing and maintaining confidentiality at all times, following departmental and organizational confidentiality guidelines
- Contributing towards meeting departmental performance goals, including:
- Average speed of answer
- Service level
- Abandonment rate
- Assisting customers in a caring and knowledgeable manner, representing blithequark as a skilled healthcare professional
- Handling incoming sales inquiries from prospective customers by answering basic questions and referring to a licensed sales agent for closure
- Providing assistance with customer service walk-in members in a timely and efficient manner
- Meeting individual Call Center performance standards as determined by management
- Properly identifying and elevating concerns affecting customers or blithequark's ability to serve them
- Participating in special projects as requested or approved by management
Requirements and Qualifications
Essential Qualifications:
- High School diploma, G.E.D., or equivalent experience required; some college preferred
- One year of related work experience in a call center or customer service environment interacting with customers
- Ability to work a designated shift and overtime as needed
- Excellent verbal, interpersonal, and written communication skills
- Superior customer service telephone skills, including active listening and questioning skills
- Basic math, analytical, and problem-solving skills
- Ability to think critically to define issues, identify risks, and propose outcomes
- Organization, prioritization, and time management skills
- Ability to interact professionally and work effectively as a team with all levels of employees and management
- Excellent attendance is required, and ability to work a flexible schedule
Preferred Qualifications:
- Intermediate to Advanced computer skills, including Microsoft Applications
- Bi-lingual candidates who can speak, read, write, and comprehend in Spanish and English
- Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at blithequark CFL
Physical and Mental Demands
Physical Demands:
- Ability to sit and view a computer screen for several hours at a time
- Work effectively in a fast-paced and often stressful environment
Mental Demands:
- Managing multiple tasks, often within limited time frames
- Maintaining a high level of motivation, initiative, and accountability
- Handling multiple priorities and deadlines
- Excellent problem-solving and analytical skills
What We Offer
At blithequark, we offer a competitive compensation package and a range of benefits, including:
- Opportunities for career growth and professional development
- Comprehensive training and support
- Flexible work arrangements, including remote work options
- Competitive salary and benefits package
- Recognition and rewards for outstanding performance
Why Join blithequark?
At blithequark, we are committed to creating a work environment that is engaging, challenging, and rewarding for our employees. We value diversity, inclusion, and teamwork, and we strive to make a positive impact on our community. If you are looking for a challenging and rewarding role in the healthcare industry, we encourage you to apply.
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
blithequark is an equal opportunities employer and welcomes applications from all qualified candidates.
Apply Now