Join the blithequark Team as a Customer Solutions Specialist
Are you looking for a challenging and rewarding customer service career with a fast-growing e-commerce company? blithequark, a leading online retailer for foodservice professionals, is seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Specialist. As a remote employee, you'll enjoy a competitive benefits package, comprehensive training, and opportunities for growth and professional development.
About blithequark and the Industry
blithequark is a pioneering e-commerce company dedicated to meeting the purchasing needs of foodservice professionals worldwide. Our mission is to provide an exceptional customer experience, and we're looking for talented individuals to help us achieve this goal. As a Customer Solutions Specialist, you'll play a critical role in delivering top-notch customer service, resolving complex issues, and driving business growth.
Job Summary
The Customer Solutions Specialist is an action-oriented role that requires flexible problem-solving skills, excellent communication, and a customer-centric approach. You'll work in a fast-paced environment, utilizing various software tools to navigate customer accounts, research questions, and provide effective solutions. As a remote employee, you'll enjoy the same training and support as our physical corporate location employees, with opportunities to connect with colleagues across the country.
Key Responsibilities:
- Learn about blithequark's history, products, and services, as well as the foodservice industry, to provide informed customer solutions
- Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and email, with a focus on excellent customer experience, enhanced customer loyalty, and increased business sales
- Ensure customers have the most complete and up-to-date information about the status of their orders
- Collaborate with other departments to support both customers and the company
- Analyze customer situations, investigate problems, and provide strategic solutions within our business model
- Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence
- Be flexible and adapt to change as we continue to grow as a company
- Take initiative and use strategic thinking to ensure blithequark remains a leader in the online food service industry
What We Offer:
- A competitive benefits package, including paid time off, medical/dental coverage, 401k match, paid parental leave, and more
- Opportunities for growth and professional development
- In-depth training on our products and services
- Opportunities to collaborate and connect virtually across teams and departments
- Full-time training staff and continuous support through various trainings and mentorships
- A focus on work-life balance
Requirements and Qualifications:
Essential Qualifications:
- Desire to learn and grow, with an internal drive to succeed
- Ability to work on a team and independently
- Concern for helping others and doing the right thing by them
- Desire and ability to work in a fast-paced environment
- Innovation and ability to challenge the status quo
- Excellent verbal and written communication skills, with conversational fluency in English
- Proficient typing abilities
Preferred Qualifications:
- College education
- At least 1 year of customer-facing experience
Technical Requirements:
- Cable or fiber internet connections with consistent 75mbps download/10mbps upload internet speeds
- Quiet and distraction-free work area
- Access to a home router and modem
- Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation
Physical Demands:
- Work is performed while sitting and/or standing for at least 8 hours each day
- Requires the ability to communicate effectively using speech, vision, and hearing
- Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
- Requires the ability to work at a computer for extended periods of time
Remote Work Qualifications:
- Access to a reliable and secure high-speed internet connection
- Access to a home router and modem
- Dedicated home office space that is noise- and distraction-free
- Valid, physical address (apartment, suite, etc.)
- Desire and ability to work and communicate with other team members via chat, webcam, etc.
- Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY)
Career Growth Opportunities and Learning Benefits:
At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Solutions Specialist, you'll have access to comprehensive training, mentorship, and opportunities for advancement. Our company culture values innovation, teamwork, and customer satisfaction, and we're looking for individuals who share these values.
Work Environment and Company Culture:
blithequark is a dynamic and fast-paced company that values flexibility, work-life balance, and employee well-being. As a remote employee, you'll have the opportunity to work from home and enjoy a flexible schedule. We're committed to fostering a positive and inclusive work environment that encourages collaboration, creativity, and growth.
Compensation and Benefits:
We offer a competitive compensation package, including a $25.70/hour salary (including a $0.70/hour remote work stipend). Our benefits package includes paid time off, medical/dental coverage, 401k match, paid parental leave, and more.
How to Apply:
If you're ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Customer Solutions Specialist position with you! Please submit your resume and apply online today.
Don't miss this opportunity to join our team and start your career as a Customer Solutions Specialist with blithequark! Apply Now