About Trinity Health of New England
Trinity Health of New England is a leading integrated healthcare delivery system that serves nearly 3 million people across the region. Our mission is to deliver top-level care to increase our community's overall health at lower costs. We are proud to be part of a national system that focuses on putting our patients first and having the best colleagues to do so. As a Virtual Monitoring Attendant, you will play a critical role in supporting our patients and families, ensuring they receive the highest quality care and attention.
Job Summary
We are seeking an experienced and compassionate Virtual Monitoring Attendant to join our team. As a Virtual Monitoring Attendant, you will be responsible for continuous monitoring of patients requiring close observation via a remote camera monitoring system. You will maintain visual observation at all times of up to 12 patients, monitor patient behaviors and movements, and verbally redirect patients as needed using a digital 2-way audio device. You will also support the plan of care for patients requiring virtual monitoring, document incidents and reports, and communicate with internal and external customers in a courteous and professional manner.
Key Responsibilities
- Maintain visual observation at all times of up to 12 patients, monitoring patient behaviors and movements.
- Verbally redirect patients over digital 2-way audio device using a microphone and headset, immediately summoning nursing staff if the patient requires assistance.
- Support the plan of care for patients requiring virtual monitoring, ensuring their needs are met and their safety is ensured.
- Document incidents and reports when a patient appears to pose a threat to themselves or others, ensuring accurate and timely documentation.
- Communicate with internal and external customers, colleagues, and families in a courteous, positive, empathic, and professional manner.
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Basic computer skills, including proficiency in Microsoft Office and other software applications.
- The ability to function independently and manage your own time and work tasks, prioritizing tasks and meeting deadlines.
- Healthcare experience, preferably in a patient observation or monitoring role.
Preferred Qualifications
We are looking for candidates with:
- Experience working in a healthcare setting, preferably in a patient observation or monitoring role.
- Knowledge of patient care principles and practices, including patient safety and risk management.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare teams.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Skills and Competencies
To succeed in this role, you will need to possess:
- Strong observational and communication skills, with the ability to effectively monitor patients and communicate with healthcare teams.
- Excellent problem-solving and critical thinking skills, with the ability to identify and respond to patient safety concerns.
- Ability to work independently and as part of a team, prioritizing tasks and meeting deadlines.
- Strong attention to detail, with the ability to accurately document patient information and incidents.
Career Growth Opportunities and Learning Benefits
We offer a range of career growth opportunities and learning benefits, including:
- Training and development programs to enhance your skills and knowledge.
- Opportunities for advancement and professional growth within the organization.
- A supportive and collaborative work environment, with opportunities to work with experienced healthcare professionals.
Work Environment and Company Culture
We are proud to offer a supportive and inclusive work environment, with a focus on:
- Providing high-quality patient care and attention.
- Supporting the well-being and safety of our patients, families, and colleagues.
- Fostering a culture of respect, empathy, and compassion.
- Encouraging open communication, collaboration, and teamwork.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A comprehensive health insurance plan, including medical, dental, and vision coverage.
- A 401(k) retirement savings plan, with employer matching contributions.
- Generous paid time off, including vacation, sick leave, and holidays.
- A range of employee perks and discounts, including fitness classes, meal discounts, and more.
How to Apply
If you are a motivated and compassionate individual with a passion for patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to:
Join Our Team
We are proud to be an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and experiences. Join our team and make a difference in the lives of our patients and families.
Apply Now