Welcome to blithequark
At blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact in the lives of our members and providers. As a leader in the healthcare industry, we are committed to providing top-notch assistance, addressing a wide range of inquiries, and resolving issues in a timely and professional manner. Our team is dedicated to excellence, and we are excited to invite talented and motivated individuals to join our dynamic team as a full-time remote Contact Center Agent – Customer Service Representative.
Job Overview
In this pivotal role, you will be the frontline of our operations, ensuring member satisfaction through effective communication, problem resolution, and client education. As a Contact Center Service Agent, you will provide information in response to inquiries, concerns, and questions about insurance coverage and products, transfer calls to the appropriate department, and follow up on inquiries and complaints that have not been resolved. Your role will also include retention of membership, handling dis-enrollments, and escalating issues that require further intervention.
Key Responsibilities
- Interact with providers and members via phone to provide information and respond to inquiries, concerns, and questions about insurance coverage and products
- Transfer calls from members and providers to the appropriate department
- Follow up on inquiries and complaints that have not been resolved
- Perform research on billing inquiries and claims to provide payments and refunds
- Act as a liaison between various departments to address concerns
- Identify, research, and resolve customer issues using our computer system
- Follow up on customer inquiries not immediately resolved
- Research member/provider billing and claims issues
- Research payment and refund issues
- Handle and resolve customer complaints
- Navigate through automated information systems to analyze the caller's situation
- Perform in a fast-paced, changing environment
- Speak in a way that customers can understand
- Serve as a liaison between the customer and various departments
- Other duties as assigned by the management team related to job functions
Essential Qualifications
To be successful in this role, you will need:
- High School Diploma or GED
- Work experience in a face-to-face or call center environment
- Experience multitasking between programs and completing required data entry of client demographics or client look-up systems while talking to customers
- Work experience using a corporate email system
- Experience navigating through system applications on a desktop computer or laptop
- Adaptability to a fast-paced and ever-changing environment
- Flexibility to work evenings and weekends due to business needs
Preferred Qualifications
While not required, the following qualifications are highly preferred:
- Ability to proficiently read, write, and speak English and either Russian, Mandarin, Cantonese, or Spanish
- Healthcare industry work experience
- Call Center experience in a metrics-driven environment
- Previous healthcare work experience interacting with members and/or providers
What We Offer
At blithequark, we are committed to providing a competitive compensation and benefits package to our employees. As a Contact Center Agent – Customer Service Representative, you can expect:
- A competitive salary commensurate with your location and experience
- Overtime opportunities and quarterly bonuses averaging $1,100 every three months
- A comprehensive benefits package, including medical, dental, vision, basic life & accident insurance, flexible reimbursement accounts, employee assistance plan, and 401(k) plan
- A 6-week paid virtual training program to ensure your success in the role
- Opportunities for career growth and professional development in areas such as performance support, senior agent roles, people leader roles, business analytics, and workforce effectiveness
- A dynamic and supportive work environment that values diversity, equity, and inclusion
Work Environment and Culture
At blithequark, we are proud of our company culture, which is built on the values of excellence, integrity, and compassion. We believe in providing a work environment that is supportive, inclusive, and empowering, where our employees can thrive and grow. As a remote employee, you will be part of a dynamic team that is committed to delivering exceptional customer experiences and making a positive impact in the lives of our members and providers.
How to Apply
If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in all aspects of our business. We welcome applications from qualified candidates of all backgrounds and perspectives.
Conclusion
Thank you for considering this exciting opportunity to join blithequark as a full-time remote Contact Center Agent – Customer Service Representative. We believe that our team members are our greatest asset, and we are committed to providing a work environment that is supportive, inclusive, and empowering. If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this role. We look forward to hearing from you and exploring how you can contribute to our mission of providing quality healthcare services.
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