Join the Team at blithequark: Where Customer Experience Meets Innovation
blithequark is a leading player in the automotive industry, dedicated to providing top-notch products and exceptional customer service. We're on the hunt for a talented Support Specialist to join our remote team, focusing on delivering outstanding customer experiences through digital chat. As a customer-facing expert, you'll be the face of blithequark, providing tire knowledge, technical assistance, and building strong relationships with our customers.
About Us
At blithequark, we pride ourselves on being a customer-centric organization. We strive to create a seamless experience for our customers, from browsing our products to post-purchase support. Our team is passionate about delivering exceptional service, and we're looking for someone to share that passion. As a remote employee, you'll have the flexibility to work from home and be part of a dynamic team that's shaping the future of the automotive industry.
Key Responsibilities
- Respond to inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close sales.
- Proactively make outbound contacts to current and potential customers to identify opportunities to increase tire sale revenues.
- Meet or exceed individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service.
- Become a subject matter expert on our products, learning and staying up-to-date on our offerings to effectively communicate with customers.
- Effectively manage change related to promotional offerings, new products, technology, processes, and systems.
- Handle inbound live chat sessions from online customers, verifying customer account information and order information.
- Respond to client questions and comments via chat with complete and correct information, using correct grammar and punctuation.
- Process online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring all customers' needs are met.
- Manage customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up.
- Work with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.
Requirements and Qualifications
Essential Qualifications:
- Minimum of 1 year of contact center experience with at least 6 months of chat and sales experience.
- Experience with inbound and outbound product and service sales.
- Demonstrated ability to navigate computer programs, chat applications, and systems that support the initiatives of the contact center.
- High school diploma/GED required; associate's/bachelor's degree or equivalent experience preferred.
- Must have experience in helping customers and providing customer service.
- Must be adaptable and dependable, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts.
- Clear and concise written and oral communicator with a proven ability to address customer needs through written and oral mediums.
- Demonstrates technical savvy and ability to learn and navigate computer systems.
Preferred Qualifications:
- Bilingual - ability to fluently speak and write in Spanish.
- Prior experience in the tire or automotive industry.
- Prior experience working in a remote environment.
Skills and Competencies
To succeed in this role, you'll need:
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Technical skills, including proficiency in computer programs and chat applications.
- Ability to build and develop open, honest, and friendly rapport with customers.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to the growth and development of our employees. As a Support Specialist, you'll have access to:
- On-the-job training and coaching.
- Opportunities for career advancement and professional growth.
- A collaborative and dynamic work environment.
Work Environment and Company Culture
We pride ourselves on being a flexible and supportive organization. As a remote employee, you'll enjoy:
- Flexible scheduling and work-from-home arrangements.
- A culture that values customer satisfaction and employee well-being.
- Opportunities for work-life balance.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:
- $19.50 per hour.
- 40 hours per week.
- Full-time position with opportunities for overtime.
- Benefits package, including:
- 401(k) and 401(k) matching.
- Dental insurance.
- Flexible schedule.
- Health insurance.
- On-the-job training.
- Paid time off.
- Referral program.
- Vision insurance.
- Work-from-home arrangements.
Working Hours and Schedule Details
Our working hours and schedule details include:
- Closed on Thanksgiving Day and Christmas Day.
- Holiday blackout period: November 24th through December 31st.
- Support specialist schedules vary based on business need.
- Shift availability: Day Shift (Preferred), Night Shift (Preferred), and Evening shift.
Working Conditions and Physical Effort
As a Support Specialist, you'll work in a remote environment, which requires:
- Ability to sit for long periods.
- Talking through the computer for many meetings and one-to-one conversations.
- Continuous viewing of a computer monitor and data entry.
- Travel as necessary (<10%).
Conclusion
If you're passionate about delivering exceptional customer experiences and have a knack for sales and communication, we want to hear from you! Join our team at blithequark as a Support Specialist and be part of a dynamic organization that's shaping the future of the automotive industry. Apply now and take the first step towards a rewarding career with blithequark!
Apply Now