Join the Fun and Make a Difference this Holiday Season with blithequark
Are you looking for a seasonal opportunity to earn some extra money and be part of a dynamic team? blithequark, a leading company in the snack industry, is seeking highly motivated and customer-focused individuals to join our team as Full Time, Home Customer Service Phone Agents. As a Customer Service Associate, you will play a critical role in delivering exceptional customer experiences and supporting our customers during the holiday season.
About blithequark
blithequark is a renowned company that specializes in creating fun and great-tasting snacks. With a commitment to excellence and customer satisfaction, we strive to provide an exceptional experience for our customers. Our company culture values teamwork, integrity, and innovation, and we're looking for talented individuals who share these values.
Job Summary
As a Seasonal Customer Service Associate, you will work from home and be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service. This is a fantastic opportunity to join our team, work in a fast-paced environment, and make a difference in the lives of our customers. If you're passionate about delivering outstanding customer experiences and can work well under pressure, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Respond to escalated emails and resolve customer complaints in a timely and professional manner
- Work on queues related to orders not shipping and provide updates to customers as needed
- Make outbound calls to customers to resolve issues and provide excellent customer service
- Handle TrustArc requests and provide accurate information to customers
- Provide order updates and resolve customer inquiries in a timely and efficient manner
- Collaborate with the CS Supervisor and Department Manager to prioritize and complete work daily
Requirements
Essential Qualifications
- High school diploma or GED required
- Peak call center experience or business experience that reflects an intense seasonality, or an equivalent combination of training and experience
- Excellent communication and listening skills, with the ability to empathize with customers
- Ability to maintain energy and initiative required to meet the demands of a short and intense "season"
- Proficient in using the telephone for customer contact
- Ability to stay positive under stressful conditions and provide excellent customer service
- Knowledge of personal computers and basic math and business operations
Preferred Qualifications
- Previous experience in customer service or a related field
- Experience working in a seasonal or fast-paced environment
- Certification in customer service or a related field
What We Offer
Competitive Compensation and Benefits
blithequark offers a competitive wage and a comprehensive benefits package, including:
- Employer contribution to 401k account
- Employee discounts on our delicious snacks
Work Environment and Culture
As a remote worker, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture values teamwork, integrity, and innovation, and we're committed to providing a positive and supportive work environment. We promote a drug-free workplace and ensure that all employees feel safe and respected.
Career Growth Opportunities
At blithequark, we're committed to helping our employees grow and develop their skills. As a Seasonal Customer Service Associate, you'll have the opportunity to learn new skills, take on new challenges, and advance your career within the company.
Work Schedule
As a Seasonal Customer Service Associate, you'll work from home, Monday through Friday, from 8:30 AM to 5 PM. Extended hours and Saturdays may be required during peak periods.
How to Apply
If you're excited about this opportunity and think you'd be a great fit for our team, please apply today! We can't wait to hear from you and discuss how you can join our team and make a difference this holiday season.
Don't miss this opportunity to join our team and be part of a fun and dynamic company. Apply now and start your journey with blithequark! Apply Now