Transforming Lives as a Health Coach at CVS Health
Join our team at CVS Health, a leading healthcare organization dedicated to improving the health and wellbeing of our members. We're seeking an experienced Health Coach to play a vital role in supporting Medicare members through Aetna's Healthy Aging Support Program. As a fully remote position, you'll have the flexibility to work from anywhere while making a meaningful impact on the lives of our members.
About the Role
As a Health Coach at CVS Health, you'll be responsible for providing health coaching, education, and resources to help Medicare members manage their health, particularly those with chronic conditions. Your expertise and compassion will empower members to take control of their health, and you'll work closely with healthcare providers and Aetna Care Management teams to ensure comprehensive support.
Key Responsibilities
- Educate members on various topics, including Managing Medicines, Nutrition, Safety, Benefits/Resources, Mindfulness, and working with Care Teams, to promote healthy behaviors and disease management.
- Assist members in actively participating with their healthcare providers and Aetna Care Management teams regarding health decisions, ensuring they receive the care and support they need.
- Document all member interactions into the appropriate member records, maintaining accurate and up-to-date information.
- Demonstrate empathy and understanding for the situations faced by members and their caregivers, providing personalized support and guidance.
- Troubleshoot unavailability of resources and secure support to close member gaps, ensuring they receive the necessary care and services.
- Follow program workflows consistently and follow up with members to review personal action plans, promoting progress and goal achievement.
Essential Qualifications
To succeed in this role, you'll need:
- At least 2 years of experience working as a Health Coach, with a proven track record of supporting individuals with chronic conditions.
- A Health Coach certification, demonstrating your expertise in health coaching principles and practices.
- Availability to support 8:00 AM - 5:00 PM Mountain Time or 7:00 AM - 4:00 PM Pacific Time, ensuring consistent and reliable coverage.
Preferred Qualifications
While not required, the following qualifications are highly preferred:
- Community health or public health experience, providing a deeper understanding of the social determinants of health and community resources.
- Managed Care/Medicare/Medicaid experience, offering insight into the healthcare system and the needs of Medicare members.
- Bilingual skills, enabling you to support members with diverse language needs.
- A Bachelor's degree, demonstrating a strong foundation in a relevant field such as health education, nursing, or a related discipline.
Skills and Competencies
To excel as a Health Coach at CVS Health, you'll need:
- Strong communication and interpersonal skills, with the ability to build rapport with members, healthcare providers, and internal stakeholders.
- Empathy and compassion, with a deep understanding of the challenges faced by members and their caregivers.
- Analytical and problem-solving skills, with the ability to troubleshoot issues and develop effective solutions.
- Organizational and time management skills, with the ability to prioritize tasks and manage multiple member interactions.
Career Growth Opportunities and Learning Benefits
At CVS Health, we're committed to supporting your career growth and development. As a Health Coach, you'll have access to:
- Ongoing training and education, ensuring you stay up-to-date on the latest health coaching best practices and industry trends.
- Opportunities for professional advancement, with a clear career path and opportunities for leadership development.
- A collaborative and supportive work environment, with a team of experienced health professionals who share your passion for improving member health.
Work Environment and Company Culture
As a fully remote employee, you'll enjoy the flexibility to work from anywhere while staying connected to our team and culture. At CVS Health, we're committed to:
- Fostering a culture of inclusivity, diversity, and respect, where everyone feels valued and supported.
- Promoting work-life balance, with flexible scheduling and generous paid time off.
- Supporting employee wellbeing, with a range of wellbeing programs and resources.
Compensation, Perks, and Benefits
We offer a comprehensive benefits package, including:
- A competitive salary, reflecting your experience and qualifications.
- A full range of medical, dental, and vision benefits, ensuring you and your family stay healthy.
- A 401(k) retirement savings plan, with company matching contributions to support your long-term financial goals.
- An Employee Stock Purchase Plan, allowing you to purchase CVS Health stock at a discounted rate.
- Fully-paid term life insurance plan, providing financial security for your loved ones.
- Short-term and long-term disability benefits, supporting you in the event of an illness or injury.
- Well-being programs, education assistance, and free development courses, promoting your overall wellbeing and career growth.
- CVS store discount and discount programs with participating partners, offering savings on everyday items.
- Paid Time Off (PTO) and paid holidays, allowing you to recharge and spend time with loved ones.
Join Our Team
If you're a dedicated and compassionate Health Coach looking for a new challenge, we encourage you to apply for this exciting opportunity. As a CVS Health team member, you'll be part of a dynamic and supportive community that shares your passion for improving member health. Apply now and take the first step towards a rewarding new role!
Seize this opportunity to make a significant impact. Apply now and join our team of healthcare professionals dedicated to transforming lives.
Apply Now