Introduction to blithequark
At blithequark, we believe that with the right support, individuals and businesses can achieve remarkable progress. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our mission is to provide the world's best customer experience every day, upholding our company values and powerful backing promise with integrity and inclusivity. We strive to create an environment where everyone feels seen, heard, and valued, and where everyone has the opportunity to grow and thrive.
About the Role
As a Hybrid Customer Care Professional – Corporate Card Member Support and Relationship Building Expert at blithequark, you will play a vital role in delivering exceptional customer care to our Corporate and Small Business Card Members. Your primary responsibility will be to service inbound calls, understand customer needs, and recommend the right blithequark benefits or services. You will be the face of our company, providing world-class customer service and building strong relationships with our valued customers.
Key Responsibilities
- Service inbound calls while consulting Corporate and Small Business Card Members to learn about their needs and recommend the right blithequark benefits or services.
- Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of blithequark Corporate Card services.
- Continuously improve on building rapport, understanding customer needs, handling objections, and providing world-class customer service.
- Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment.
- Document necessary account information according to established policies and procedures, adhering to all Regulatory and Compliance guidelines related to servicing and sales practices.
Qualifications and Skills
To be successful in this role, you will need to possess the following essential qualifications and skills:
Essential Qualifications
- Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
- Proven success in a customer service call center environment (two years+).
- Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment.
- Open availability for scheduling.
- High School diploma or equivalent required; Bachelor's degree preferred, with education benefits available.
Preferred Qualifications
- Experience working with corporate or small business customers.
- Knowledge of blithequark products and services.
- Proficiency in multiple software applications, including CRM systems.
- Strong analytical and problem-solving skills.
- Ability to work in a team environment and collaborate with colleagues to achieve common goals.
Career Growth and Development
At blithequark, we are committed to helping our colleagues grow and develop in their careers. We offer a range of training and development programs, including leadership development, mentorship, and education assistance. Our goal is to help you create a career journey that is unique and meaningful to you, with opportunities for advancement and professional growth.
Work Environment and Company Culture
At blithequark, we prioritize our colleagues' well-being and offer a range of benefits and programs to support their physical, financial, and mental health. Our company culture is built on values of integrity, inclusivity, and customer focus, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute. We offer a flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need, as well as a range of perks and benefits, including:
- Competitive base salaries.
- Bonus incentives.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Conclusion
If you are a motivated and customer-focused individual with a passion for building strong relationships and delivering exceptional customer care, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Hybrid Customer Care Professional – Corporate Card Member Support and Relationship Building Expert, you will play a vital role in helping us achieve our mission of providing the world's best customer experience every day. Apply now and take the first step towards a rewarding and challenging career with blithequark.
Apply Now