Unlock Your Potential with Coca Cola
We are excited to announce an exceptional remote opportunity for an IT Support Specialist to join the Coca Cola Administrative Support Team. As a key member of our team, you will play a vital role in driving success and delivering outstanding support to our organization. This is a unique chance to work with a global leader in the beverage industry and advance your career in IT.
About Coca Cola and Our Culture
Coca Cola is a multinational beverage corporation with a rich history and a presence in over 200 countries. Our company culture is built on a foundation of innovation, teamwork, and customer satisfaction. We value diversity, inclusivity, and community engagement, and we strive to create a work environment that is collaborative, dynamic, and rewarding.
Job Summary
We are seeking an experienced IT Support Specialist to join our Administrative Support Team in Mexico City (CDMX). As an IT Support Specialist, you will be responsible for managing IT initiatives, leading routine management tasks, and ensuring compliance with SLA agreements. You will also be responsible for maintaining and improving IT support tools, proposing process improvements, and managing consultant resources.
Key Responsibilities
- Manage IT initiatives for the organization, ensuring attention, authorization, and implementation with IT and business areas.
- Lead routine management tasks with different areas to ensure compliance with SLA agreements and documentation.
- Maintain and improve IT support dashboards, aligning with company changes and requirements.
- Propose process improvements and new indicators for the IT Support Administrative area.
- Perform maintenance and improvements to work tools and IT support systems.
- Manage consultant resources for attention to various requirements.
- Ensure timely communication of process and tool adjustments to Administrative Services.
- Validate periodic utilization of contracted resources from suppliers.
- Validate work performed by AMS suppliers for payment management.
- Apply service satisfaction surveys, analyze results, and present findings.
- Elaborate presentations on progress and status of the Administrative Services area.
Ideal Candidate Profile
We are looking for a highly motivated and experienced IT professional with a strong background in data analysis, interpretation of reports, and IT support. The ideal candidate will have:
Essential Qualifications
- Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or related fields.
- At least 2 years of experience in data analysis and interpretation of reports (KPIs, PowerBI, SQL databases, and Agile methodologies).
- Knowledge of processes, norms, procedures, and policies in IT and business.
Preferred Qualifications
- Experience with project management tools (MS Project).
- Intermediate Excel skills.
- Intermediate English language skills.
- Availability for travel.
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Analytical skills to handle large volumes of data.
- Proficiency in PowerBI, SQL databases, and data analysis.
- Project management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks.
Career Growth Opportunities and Learning Benefits
At Coca Cola, we are committed to the growth and development of our employees. As an IT Support Specialist, you will have access to:
- Excellent compensation package and benefits.
- Hybrid work arrangement in CDMX.
- Opportunities for professional growth and career advancement.
- Training and development programs.
Work Environment and Company Culture
Our work environment is dynamic, collaborative, and inclusive. We value diversity and promote a culture of innovation, teamwork, and customer satisfaction. As a remote employee, you will have the flexibility to work from anywhere and maintain a healthy work-life balance.
Compensation, Perks, and Benefits
We offer a competitive compensation package and benefits, including:
- Excellent salary.
- Comprehensive benefits package.
- Opportunities for bonuses and incentives.
- Flexible work arrangements.
How to Apply
If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website or job portal.
Take the Next Step
Are you ready to join our team and contribute to our success story? Apply now and let's discuss how you can become a vital part of our organization.
Apply Now