Introduction to arenaflex and the WW Customer Trust Training – Learning Experience Design (LXD) Team
arenaflex is a leader in its industry, committed to fostering a culture of continuous learning and development. The WW Customer Trust Training – Learning Experience Design (LXD) team plays a pivotal role in this mission by designing and delivering impactful learning experiences for new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. As a learning professional with a passion for creating meaningful learning experiences and developing talent that evolves with business needs, you will find this role incredibly rewarding. The LXD team at arenaflex is dedicated to improving learner capabilities and performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of curricula, and measuring the learner experience through customer feedback and curriculum evaluation.
Job Overview
This role as a Learning Experience Designer with the WW Customer Trust Training – Risk LXD team at arenaflex offers a unique opportunity to leverage your expertise in instructional design, project management, and stakeholder collaboration to create engaging, effective, and scalable learning solutions. You will be responsible for designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations vertical, ensuring that these programs are aligned with business objectives and continuously improved based on data-driven insights.
Key Responsibilities
- Learning Experience Development: Create engaging e-learning content for on-the-job performance improvement using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools. Manage and execute curriculum maintenance review and implementation cycles to ensure learning content remains relevant and effective.
- Mentorship and Coaching: Mentor or coach new Learning Experience Designers (LXDs) and apprentices on design principles, processes, and best practices to ensure a high level of instructional integrity across all learning experiences.
- Stakeholder Collaboration: Consult with customers to define problems and identify the best solutions. Collaborate effectively with global stakeholder teams, including Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps and develop technical and non-technical training content that meets business needs.
- Project Management: Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently, ensuring timely and within-budget completion of projects.
- Data-Driven Insights: Embed data collection and feedback mechanisms throughout learning solutions to generate actionable insights into the Investigator Learning Experience. Lead efforts to drive continuous performance improvement based on these insights.
- Curriculum Analysis and Evaluation: Conduct analysis to identify key tasks and skills to target in the curriculum and perform post-implementation evaluation on key performance and business metrics to assess the effectiveness of learning programs.
About the Team and arenaflex Culture
The WW Customer Trust Training – Learning Experience Design (LXD) team at arenaflex is a dynamic and collaborative group comprising LXDs, Project/Program Managers, and Managers. The team's primary focus is on creating great learning experiences that support associates and investigators during new hire training, upskilling, and other training initiatives, providing them with the resources needed to excel in their roles. arenaflex values innovation, customer obsession, and ownership, and the LXD team embodies these principles by continuously seeking ways to improve learner capabilities and performance.
Essential Qualifications
- 5+ years of program or project management experience, with a proven track record of successfully managing multiple projects concurrently.
- 5+ years of working cross-functionally with tech and non-tech teams, demonstrating the ability to collaborate effectively with diverse stakeholders.
- 5+ years of defining and implementing process improvement initiatives using data and metrics, showcasing a data-driven approach to decision-making.
- Bachelor's degree in a relevant field, such as Education, Instructional Design, or a related discipline.
- Experience in defining program requirements and using data and metrics to determine improvements, highlighting a results-oriented mindset.
Preferred Qualifications
- 5+ years of driving end-to-end delivery and communicating results to senior leadership, indicating strong project management and communication skills.
- 5+ years of driving process improvements, demonstrating a commitment to continuous improvement and efficiency.
- 3+ years of managing stakeholders in cross-functional project experiences, showcasing the ability to navigate complex stakeholder environments.
- 3+ years of change management experience, highlighting adaptability and the capacity to lead through change.
Career Growth Opportunities and Learning Benefits
At arenaflex, career growth and continuous learning are deeply valued. As a Learning Experience Designer with the WW Customer Trust Training – Risk LXD team, you will have opportunities to develop your skills in instructional design, project management, and stakeholder collaboration. You will be part of a community that encourages innovation, experimentation, and knowledge sharing, providing a fertile ground for professional growth and development.
Work Environment and Company Culture
arenaflex prides itself on a work environment that is collaborative, inclusive, and supportive. The company culture emphasizes the importance of teamwork, open communication, and mutual respect, creating a workplace where employees feel valued and empowered to contribute their best. With a strong focus on work-life balance, arenaflex offers a flexible and dynamic work environment that allows employees to thrive both professionally and personally.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, along with a range of perks and benefits designed to support the well-being and career advancement of its employees. These may include professional development opportunities, health and wellness programs, flexible working arrangements, and access to cutting-edge technologies and tools, among others.
Conclusion
If you are a motivated and innovative learning professional looking to make a significant impact in the lives of investigators and the success of arenaflex, this role as a Learning Experience Designer with the WW Customer Trust Training – Risk LXD team is an exceptional opportunity. With its commitment to continuous learning, collaborative culture, and focus on creating meaningful learning experiences, arenaflex offers a unique and rewarding work environment. We invite you to apply and join our team of dedicated professionals who are passionate about learning, growth, and excellence.
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