Introduction to Protocall Services
Protocall Services is a renowned national leader in crisis intervention, providing effective solutions and resources 24/7 to individuals in need. With a strong reputation for excellence, we have consistently received Top Workplace awards over the past five years, establishing ourselves as one of the top workplaces in the healthcare industry nationwide. Our team of dedicated professionals is passionate about delivering compassionate support to those experiencing emotional distress or mental health challenges.
Job Overview
We are seeking a highly skilled and empathetic Licensed Crisis Counselor to join our team of telephonic first responders. As a fully remote position, you will have the opportunity to work from the comfort of your own home, providing support to individuals in crisis via phone, text, or other methods of interaction. If you are a compassionate and solution-focused individual with exceptional communication skills, we encourage you to apply for this rewarding role.
Key Responsibilities
- Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality
- Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges
- Build rapport and foster client engagement during calls
- Assess and mitigate risk while maintaining accurate, thorough documentation
- Provide resources, information, and referrals as needed
- Assist callers in identifying positive coping strategies and developing safety plans
- Intervene during emergencies when necessary
- Stay calm, professional, and focused while multitasking in a fast-paced environment
Essential Qualifications
- MSW, PsyD, or PhD in a behavioral health field
- OR M.A. or M.S. in behavioral health with a clinical practice emphasis from a program accredited by COAMFTE, CACREP, or CORE
- Must reside in and possess one of the following active licenses in MD: LCSW-C, LCPC, or LCSW-C
- Minimum of 1 year direct experience in Behavioral Health or Social Services
Preferred Qualifications
- Experience in crisis support or similar roles
- Strong background in psychology, social work, counseling, or a related behavioral healthcare field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and navigate complex situations with patience and clarity
Skills and Competencies
- Exceptional communication and active listening skills
- Ability to build rapport and foster client engagement
- Strong problem-solving and crisis intervention skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Ability to maintain confidentiality and uphold ethical standards
Career Growth Opportunities and Learning Benefits
At Protocall Services, we are committed to the growth and development of our employees. As a Licensed Crisis Counselor, you will have access to ongoing training and professional development opportunities, including our intensive six-week virtual cohort training program. This program is designed to refine your skills and ensure readiness for the role, and includes various learning modalities such as book learning, group sessions, roleplay, and live call-taking.
Work Environment and Company Culture
Protocall Services is a remote-first organization that values flexibility, work-life balance, and employee well-being. We believe in creating a positive and supportive work environment that fosters collaboration, creativity, and growth. Our team is passionate about delivering exceptional support to individuals in crisis, and we are committed to making a positive impact in our communities.
Compensation, Perks, and Benefits
- Competitive salary range: $28.55 - $32.55 hourly
- Comprehensive medical, dental, and life insurance plans
- 401(k) retirement plan with company match
- Short-term and long-term disability (STD/LTD) coverage
- Employee Assistance Program (EAP) services
- Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
- Company-matched student loan repayment program
- Opportunities for career growth and advancement
Conclusion
If you are a compassionate and empathetic professional with a passion for delivering exceptional support to individuals in crisis, we encourage you to apply for this rewarding role. As a Licensed Crisis Counselor at Protocall Services, you will have the opportunity to make a positive impact in the lives of others, while also growing and developing your skills and career. Don't hesitate to apply today and join our team of dedicated professionals who are committed to delivering exceptional support and care to those in need.
We Want to Hear From You!
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.
Apply Now