Introduction to blithequark
At blithequark, we're revolutionizing the way businesses interact with their customers and driving growth through innovative marketing strategies. As a leading provider of modular buildings and workforce housing solutions, we're committed to delivering exceptional customer experiences and tailored solutions that meet the unique needs of our clients. Our dynamic team is dedicated to pushing the boundaries of what's possible in the industry, and we're looking for a highly skilled and motivated Live Chat Agent - Marketing to join our ranks.
About the Role
As a Live Chat Agent - Marketing at blithequark, you'll play a critical role in engaging with website visitors, validating and prequalifying leads, and driving business growth. You'll be part of a collaborative team that values flexibility, innovation, and customer satisfaction, and you'll have the opportunity to work in a hybrid remote environment, balancing your time between our remote office and home. If you're a customer-focused individual with a passion for marketing and a knack for building relationships, we encourage you to apply for this exciting opportunity.
Responsibilities
- Engage with website visitors in real-time through live chat, providing exceptional customer service and support to ensure a seamless user experience.
- Enter marketing qualified leads into Salesforce.com and transition qualified leads to Sales Managers as Salesforce.com Opportunities, ensuring a smooth handoff and maximizing conversion rates.
- Develop expertise in the live chat platform and stay up-to-date on blithequark's product features, promotions, and FAQs to provide accurate and informative responses to customer inquiries.
- Create canned responses and enhance tagging system in live chat platform to improve efficiency and effectiveness, streamlining the customer support process and reducing response times.
- Monitor and analyze KPIs, such as response time, customer satisfaction, and volume/schedule, to identify areas for improvement and optimize the live chat experience.
- Collaborate with sales team and key marketing team members to ensure seamless lead handoffs and alignment, fostering a cohesive and customer-centric approach to marketing and sales.
- Perform other assigned tasks to support the marketing team, including data entry, research, and campaign analysis, to contribute to the overall success of the department.
Requirements
To be successful in this role, you'll need:
- Commercial modular construction industry experience preferred, although experience in related fields such as customer service, sales, or marketing may also be considered.
- Live chat, B2B Telemarketing, or sales experience preferred, with a proven track record of building relationships and driving conversions.
- Salesforce.com experience preferred, with the ability to navigate the platform and leverage its features to maximize lead generation and conversion.
- Excellent verbal and written communication skills, with the ability to craft compelling responses and engage with customers in a clear and concise manner.
- Keen ability to multitask and prioritize, with a strong focus on organization and attention to detail to ensure seamless execution and minimal errors.
- Customer service oriented with empathy and patience in dealing with various customer inquiries, providing a positive and supportive experience for all users.
- Self-motivated and self-starter with strong work ethic and integrity, demonstrating a commitment to excellence and a willingness to go above and beyond to drive results.
- Tactful and inquisitive, with a curiosity-driven approach to customer support and a passion for continuous learning and improvement.
- Proficient in MS Office, with the ability to navigate the suite and leverage its tools to streamline tasks and enhance productivity.
- Minimum accurate typing speed of 50 wpm, with the ability to respond quickly and efficiently to customer inquiries and maintain a high level of productivity.
- Must comply with all company employment policies, adhering to blithequark's code of conduct and upholding the highest standards of integrity and professionalism.
What We Offer
At blithequark, we're committed to providing our employees with a comprehensive range of benefits and perks, including:
- Competitive base salary commensurate with experience and industry standards, recognizing and rewarding your skills and contributions.
- Full benefit package, including health plan, 401K, paid vacation, and education reimbursement, supporting your well-being and providing opportunities for growth and development.
- Opportunity to work in a dynamic and growing company with a strong commitment to innovation and customer satisfaction, providing a stimulating and supportive environment for professional growth.
- Flexible hybrid remote work arrangement, offering the freedom to balance your work and personal life and providing the autonomy to work in a way that suits your needs and preferences.
Career Growth Opportunities and Learning Benefits
At blithequark, we're dedicated to helping our employees grow and develop their skills, providing a range of opportunities for career advancement and professional development. As a Live Chat Agent - Marketing, you'll have access to:
- Comprehensive training and onboarding program, providing a thorough introduction to our products, services, and systems.
- Ongoing coaching and mentoring, supporting your continued growth and development and helping you to achieve your full potential.
- Opportunities for career advancement, whether within the marketing team or across the broader organization, providing a clear path for progression and advancement.
- Access to industry-leading tools and technologies, enabling you to stay up-to-date with the latest trends and best practices and providing a competitive edge in the market.
Work Environment and Company Culture
At blithequark, we're proud of our dynamic and supportive work environment, which is built on a foundation of:
- Collaboration and teamwork, fostering a sense of community and cooperation across the organization.
- Innovation and creativity, encouraging experimentation and innovation and providing the freedom to think outside the box.
- Customer-centricity, recognizing the importance of delivering exceptional customer experiences and providing a positive and supportive experience for all users.
- Integrity and transparency, upholding the highest standards of ethics and integrity and providing a safe and respectful workplace for all employees.
Conclusion
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Live Chat Agent - Marketing position at blithequark. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic and growing company and make a real impact on our customers and our business. Apply today and take the first step towards a rewarding and fulfilling career with blithequark!
Apply Now