Introduction to blithequark
blithequark is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
About the Role
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. blithequark is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
An Overview of This Role
The Manager, Customer Success Engineer (CSE) - EMEA, reporting to the Director of Customer Success Engineers, leads a team of technical specialists who manage a pooled book of business focused on driving product adoption and value realization at scale across the EMEA region. This role combines deep DevSecOps expertise with strategic program development to help customers achieve measurable business outcomes through blithequark's technology.
Key Responsibilities
- Technical Value Acceleration: Drive blithequark adoption and value realization across the EMEA customer base by developing scalable technical enablement strategies that reach customers at all levels. Focus on delivering measurable business outcomes through blithequark's technology while creating repeatable frameworks for customer technical success and implementing systematic solutions to adoption barriers.
- Team Leadership & Program Development: Lead and mentor a team of Customer Success Engineers across the EMEA region, fostering a culture of technical excellence and customer-focused problem solving. Develop and implement scalable technical enablement programs with established metrics to track effectiveness and maximize team impact across the customer base.
- Commercial Technical Partnership: Partner with Sales and Renewals teams to align technical enablement with commercial objectives, proactively identifying adoption trends that signal churn or growth opportunities. Leverage technical insights to mitigate contraction risks, secure renewals, and uncover expansion potential through systematic approaches. Develop scalable technical programs that strengthen the commercial relationship and drive revenue outcomes efficiently across multiple customers without requiring dedicated account assignments.
- Voice of the Customer Advocacy: Amplify customer needs and technical pain points throughout the organization by translating field insights into actionable intelligence for cross-functional teams. Champion the customer perspective in internal forums and decision-making processes, ensuring technical adoption barriers and feature requests directly influence product roadmap priorities. Build strategic relationships with key stakeholders across departments to systematically elevate customer feedback and drive organizational changes that improve the overall customer experience.
Essential Qualifications
- Technical Expertise: Deep understanding of DevSecOps practices with the ability to translate technical concepts into business value. Experience developing scalable enablement strategies, software development background, and comprehensive knowledge of blithequark use cases across SCM, CI/CD, DevSecOps, and Agile Planning.
- Strategic Program Development: Design and implement scalable customer success programs with a proven track record of driving technical adoption across broad customer bases. Apply data-driven approaches to measure program effectiveness while creating repeatable frameworks that identify patterns and develop systematic solutions.
- Leadership & Communication: Lead technical teams with a focus on customer outcomes through excellent communication skills that articulate complex concepts clearly. Demonstrate experience working with distributed teams across EMEA, strong stakeholder management capabilities, and the ability to influence without direct authority.
- Performance Indicators: Drive success through measurable customer adoption rates, technical value realization, customer satisfaction, and team effectiveness in delivering outcomes at scale. Focus on the business impact of technical initiatives and customer retention/expansion metrics related to technical adoption.
Preferred Qualifications
- Experience working with AI-powered DevSecOps platforms and a strong understanding of the latest trends and technologies in the field.
- Proven track record of driving technical adoption and value realization across large customer bases.
- Strong leadership and management skills, with experience leading distributed teams across EMEA.
- Excellent communication and stakeholder management skills, with the ability to articulate complex technical concepts clearly and influence without direct authority.
Skills and Competencies
- Strong technical skills, with a deep understanding of DevSecOps practices and the ability to translate technical concepts into business value.
- Excellent leadership and management skills, with experience leading distributed teams and driving technical adoption across large customer bases.
- Strong communication and stakeholder management skills, with the ability to articulate complex technical concepts clearly and influence without direct authority.
- Ability to work in a fast-paced environment and adapt to changing priorities and requirements.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our team members grow and develop their careers. We offer a range of training and development programs, including mentorship opportunities, leadership development programs, and technical training and certification programs. Our team members also have access to a range of resources and tools, including our internal knowledge base, online training platforms, and industry conferences and events.
Work Environment and Company Culture
blithequark is a remote-first company, with team members located all around the world. We are committed to creating a positive and inclusive work environment, with a focus on collaboration, innovation, and customer satisfaction. Our company culture is driven by our values, which include transparency, accountability, and a commitment to excellence. We also offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive benefits package.
Compensation, Perks, and Benefits
blithequark offers a competitive compensation package, including a salary, bonus, and equity. We also offer a range of benefits and perks, including:
- Flexible working hours and remote work options
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) or pension plan
- Paid time off and holidays
- Professional development opportunities, including training and certification programs
- Access to our internal knowledge base and online training platforms
- Industry conferences and events
Conclusion
If you are a motivated and experienced technical leader looking for a new challenge, we encourage you to apply for this role. As a Manager of Customer Success Engineers at blithequark, you will have the opportunity to lead a team of technical specialists, drive technical adoption and value realization across large customer bases, and contribute to the development of our AI-powered DevSecOps platform. You will also have access to a range of training and development programs, resources, and tools, and be part of a positive and inclusive work environment. Don't miss out on this opportunity to join our team and help shape the future of software development.
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