Transforming Healthcare with Heart: Join Aetna, CVS Health as a Medicare Sales Specialist
At CVS Health, our purpose is clear: bringing our heart to every moment of your health. As a leading healthcare company, we're committed to delivering enhanced human-centric health care that's personal, convenient, and affordable. Our Medicare Sales Specialists play a vital role in achieving this mission by educating existing Medicare members on available plan offerings and helping them find the right coverage for their specific healthcare needs.
About the Role: Medicare Sales Specialist (Remote - Telesales)
We're seeking highly motivated and empathetic sales professionals to join our team as Medicare Sales Specialists. As a key member of our sales team, you'll work on defined campaigns to assist Aetna Medicare members in finding the appropriate Aetna Medicare coverage options. This is an exciting opportunity to become part of a growing business segment and make a meaningful impact on the lives of our members.
Key Responsibilities:
- Conduct compliant presentations throughout the sales process to educate existing Medicare members on available plan offerings.
- Acquire new members on available Medicare products via inbound and outbound campaigns, utilizing defined trainings, processes, and scripting.
- Assess customer needs by asking questions and demonstrating superior listening skills during all sales presentations.
- Service existing members and address inquiries related to utilization of their product, benefits, and more.
- Cross-sell applicable products to existing members, ensuring they receive the best possible coverage.
- Maintain high compliance commitment and standards, with a robust knowledge of CMS and state regulations.
- Multitask effectively while interacting with prospects and members via phone, ensuring a seamless customer experience.
- Participate in internal monitoring audits and coaching feedback sessions to review schedule adherence, quality, selling skills, and compliance.
- Capture relevant information in our Customer Relationship Management system (CRM) to ensure accurate record-keeping.
- Perform other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities.
Accountabilities:
- Meet sales goals, conversion rates, and other acquisition metrics as outlined in the annual performance plan.
- Maintain high standards of professionalism and compliance at all times, upholding the values of CVS Health.
- Ensure new member acquisition meets organizational thresholds in relation to retention, cancellations, and rapid disenrollments.
- Adhere to call center quality audit programs, striving for excellence in every customer interaction.
- Drive highest levels of member satisfaction, as measured by various member surveys and member retention rates.
- Develop an expert-level understanding of products, services, and processes offered by the company, staying up-to-date on the latest developments.
- Demonstrate an expert-level knowledge of MAPD/DSNP product offerings, enabling you to effectively educate and advise members.
Required Qualifications:
- 1 to 2 years of demonstrated sales experience, preferably in the healthcare or insurance industry.
- Active health insurance license or the ability to obtain one within 30 days of hire date or within two attempts.
- Ability to obtain release, if contracted with another firm/carrier (if applicable).
- Active use of computer for carrying out daily job activities, with proficient computer skills and knowledge of Microsoft Office.
- Excellent communication and listening skills, with the ability to effectively interact with prospects and members via phone.
- Self-starter with a positive attitude and the ability to control emotions when dealing with unhappy customers.
- Adaptable to a fast-paced, high-pressure, achievement-oriented environment.
Preferred Qualifications:
- 1 to 2 years of Medicare sales experience, with a proven track record of success.
- Medicare call center experience, with a deep understanding of the industry and its regulations.
- High School Diploma or GED, with a strong educational foundation.
What We Offer:
At CVS Health, we offer a comprehensive benefits package that's designed to support your overall well-being. This includes:
- A competitive salary, with a typical pay range of $15.00 - $24.23 per hour.
- A full range of medical, dental, and vision benefits, ensuring you and your family receive the care you need.
- A 401(k) retirement savings plan, with opportunities for company matching.
- An Employee Stock Purchase Plan, allowing you to invest in the company's success.
- A fully-paid term life insurance plan, providing peace of mind for you and your loved ones.
- Short-term and long-term disability benefits, supporting you in times of need.
- Numerous well-being programs, education assistance, and free development courses, helping you grow both personally and professionally.
- A CVS store discount, allowing you to save on everyday purchases.
- Discount programs with participating partners, offering exclusive savings and perks.
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
Our Culture and Values:
At CVS Health, we're committed to creating a culture that's inclusive, supportive, and empowering. Our Heart At Work Behaviors guide our actions and decisions, ensuring we're always putting our heart into caring for our colleagues and our communities. We're a team of self-disciplined, hardworking, curious, trustworthy, humble, and truthful individuals who make choices according to what's best for the team. If you're passionate about making a difference and want to be part of a dynamic, growth-oriented organization, we encourage you to apply.
Join Our Team!
This is a fantastic opportunity to grow your career with a leading healthcare company. If you have the skills and passion we're looking for, please submit your application today. We anticipate the application window for this opening will close on November 4, 2024. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.
Don't miss this chance to join our team and make a meaningful impact on the lives of our members. Apply now and take the first step towards a rewarding and challenging career with Aetna, CVS Health!
Apply Now