Introduction to blithequark and the 988 Crisis Chat Program
At blithequark, we are committed to providing exceptional mental health support services to individuals in crisis. Our 988 Crisis Chat Program is a vital component of our efforts, offering emotional support, crisis intervention, and resources to those in need. As a leader in the field of crisis services, we are seeking an experienced and compassionate Online Crisis Chat Text Supervisor to join our team. This role will be responsible for overseeing the daily operations of our Crisis Chat Program, ensuring that our services are delivered with the highest level of quality, empathy, and professionalism.
Job Overview and Responsibilities
The Online Crisis Chat Text Supervisor will play a critical role in the success of our 988 Crisis Chat Program. This position will involve supervising a team of Crisis Chat Counselors, providing guidance and support to ensure that all chat and text visitors receive the help they need. The ideal candidate will possess excellent leadership skills, a strong background in mental health services, and the ability to work effectively in a fast-paced environment.
The key responsibilities of this role include:
- Providing supervision and support to Crisis Chat Counselors, including monitoring of all crisis chats and ensuring that each Counselor completes 1.5 chats/texts per hour
- Conducting risk assessments, safety planning, and de-escalation techniques to ensure the well-being of chat and text visitors
- Building positive rapport with a wide range of chat and text visitors, including those who are suicidal or in crisis
- Coordinating with emergency responders when active rescue is required, and providing follow-up support to chat and text visitors as needed
- Ensuring that thorough documentation is completed for all crisis chats and texts, and that the program responds to a minimum of 2,171 chats/texts per month
- Providing daily ongoing monitoring of chats and texts to ensure quality, with an expectation of Counselors scoring a minimum of 75% on the quality evaluation
- Conducting weekly individual supervision sessions with Counselors, and completing weekly quality assurance reports
- Providing training to new Crisis Chat Counselors, and completing performance evaluations and yearly reviews
Essential Qualifications and Skills
To be successful in this role, the ideal candidate will possess:
- A Bachelor's degree in a related field, with a Master's degree in Counseling or Social Work preferred
- A minimum of 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention
- Excellent oral and written communication skills, with the ability to function successfully in an environment requiring immediate response to urgent situations
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions in high-pressure situations
- Computer skills with various software, including Microsoft Products, and the ability to learn new systems and technologies quickly
- A strong understanding of local and statewide community resources, with the ability to provide information and referral to visitors as needed
Preferred Qualifications and Skills
While not required, the following qualifications and skills are preferred:
- Experience in a supervisory or leadership role, with a proven track record of success in managing teams and developing staff
- Knowledge of crisis intervention techniques, including risk assessment, safety planning, and de-escalation
- Experience working with diverse populations, including individuals from varying cultural, socioeconomic, and demographic backgrounds
- Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our staff. As an Online Crisis Chat Text Supervisor, you will have access to a range of training and development opportunities, including:
- A comprehensive training program, including 48 hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources
- Ongoing supervision and support from experienced leaders in the field
- Opportunities for professional development and advancement within the organization
- A supportive and collaborative work environment, with a team of dedicated professionals who are passionate about providing exceptional mental health services
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. Our team is committed to providing exceptional services to our clients, and we are dedicated to creating a workplace culture that is inclusive, respectful, and empowering. As an Online Crisis Chat Text Supervisor, you will be part of a dynamic and compassionate team that is passionate about making a difference in the lives of others.
Our work environment is characterized by:
- A collaborative and supportive team environment, with a focus on open communication and mutual respect
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace culture that is welcoming and inclusive to all
- A range of employee benefits and perks, including opportunities for professional development, flexible work arrangements, and a comprehensive compensation package
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package that reflects our commitment to attracting and retaining top talent. As an Online Crisis Chat Text Supervisor, you can expect:
- A comprehensive salary and benefits package, including health, dental, and vision insurance, as well as a range of other benefits and perks
- Opportunities for professional development and advancement within the organization, including training and education programs, and career advancement opportunities
- A supportive and collaborative work environment, with a team of dedicated professionals who are passionate about providing exceptional mental health services
- A range of employee benefits and perks, including flexible work arrangements, a comprehensive compensation package, and opportunities for recognition and reward
Conclusion and Call to Action
If you are a compassionate and experienced mental health professional who is passionate about providing exceptional services to individuals in crisis, we encourage you to apply for the Online Crisis Chat Text Supervisor role at blithequark. This is a unique opportunity to join a dynamic and dedicated team, and to make a real difference in the lives of others. With a comprehensive training program, ongoing supervision and support, and opportunities for professional development and advancement, this role offers a range of benefits and perks that are designed to support your growth and success.
To apply for this role, please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you, and to welcoming you to our team at blithequark.
Apply Now