About Our Company
We are a dynamic and innovative retail company dedicated to delivering exceptional customer experiences and providing a wide range of products and services to our customers. Our company values diversity, inclusivity, and teamwork, and we strive to create a work environment that is supportive, collaborative, and fun. As a leader in our industry, we are committed to providing our customers with the best possible service, and we are seeking a highly skilled and motivated individual to join our team as an Overnight Customer Support Lead.
Job Summary
We are seeking an experienced and results-driven Overnight Customer Support Lead to join our team in a 100% remote work environment. As a key member of our customer support team, you will be responsible for leading and supervising our service team, providing exceptional customer service, and ensuring that our front-end operations and programs are running smoothly. If you have a passion for delivering outstanding customer experiences, a strong leadership style, and a willingness to learn and grow, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Lead and supervise the Service Team in the store, including cashiering, front-end, and recovery functions.
- Provide feedback to store leadership regarding the team's performance and make recommendations for improvement.
- Responsible for activities related to the achievement of customer service standards, front-end operations, and program compliance, training, and day-to-day operational tasks, including recovery.
- Provide leadership and direction to floor associates and ensure that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness.
- Drive the customer experience and ensure resolution of customer issues.
- Maintain, supervise, and comply with the Hazardous Waste program.
Essential Qualifications
To be considered for this role, you must have:
- A High School Diploma, GED, or equivalent work experience.
- Minimum two years of retail management experience.
- Ability to unload freight, move product on and off store shelves, walk, stand, bend, stoop, or kneel for long periods of time, and move freely throughout the store on a continual basis.
- Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays.
- Basic English literacy, math, and PC skills.
Preferred Qualifications
While not required, we prefer candidates with:
- Experience in a customer-facing role, preferably in retail.
- Leadership experience, preferably in a team management role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Strong leadership and supervisory skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Basic math and PC skills.
Career Growth Opportunities and Learning Benefits
We are committed to helping our employees grow and develop their careers. As an Overnight Customer Support Lead, you will have opportunities to:
- Develop your leadership and supervisory skills.
- Gain experience in a fast-paced retail environment.
- Participate in training and development programs to enhance your skills and knowledge.
- Take on additional responsibilities and contribute to the growth and success of our company.
Work Environment and Company Culture
We are a dynamic and innovative company that values diversity, inclusivity, and teamwork. Our work environment is supportive, collaborative, and fun, and we strive to create a culture that is inclusive and respectful of all employees. As a remote worker, you will have the flexibility to work from home and enjoy a better work-life balance.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- A 20% discount on almost everything in store, including food.
- A 30% discount on Indoor and Outdoor furniture.
- A same-day pay option (hourly associates only).
- Discounts on Apple products, Verizon, AT&T services, and more!
How to Apply
If you are a motivated and results-driven individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application today, and we will review your qualifications and experience. We look forward to hearing from you!
Apply Now