Join the Fun at CEC Entertainment: Where Family, Food, and Entertainment Come Together!
At CEC Entertainment, we're not just a company - we're a community that thrives on creating unforgettable experiences for kids and families. As the global leader in family entertainment and operator of Chuck E. Cheese and Peter Piper restaurants, we're passionate about building careers around great food, family, and fun. Our purpose is to make Every Guest Leaves Happy, and we're looking for talented individuals to join our team as Part-Time Call Center Agents.
About the Role: Party Planner Extraordinaire!
As a Part-Time Call Center Agent, also known as a Party Planner, you'll be the first point of contact for our guests, providing exceptional customer service, and helping to create magical birthday party experiences. You'll work in a fun and rewarding environment, with set schedules, monthly contests, and a casual dress code. Plus, you'll enjoy 50% meal discounts in our DFW restaurants and a $300 Signing Bonus!
Key Responsibilities:
- Take incoming telephone calls from our Chuck E. Cheese guests, discussing location information, options for birthday parties, and organizational parties, and assist guests in scheduling fundraising events.
- Increase birthday party sales by delivering excellent customer service and upselling our party package options.
- Minimize guests' hold times by following all processes, ensuring a seamless and enjoyable experience.
Essential Qualifications:
- High school diploma or equivalent required; post-high school education is a plus.
- 1 year of call center/customer service experience highly preferred.
- 1 year of sales experience preferred.
- Clear verbal communication, written communication, and reading comprehension in English.
- Basic computer skills, including typing (35 wpm), data entry, Internet savvy, MS Windows, and Outlook.
Skills and Competencies:
- Strong interpersonal and customer service skills with a sales mentality.
- Ability to accurately interpret information, demonstrate problem-solving skills, and analytical thinking.
- Ability to work under pressure and maintain a friendly and customer-service-oriented persona.
- Flexibility with availability Monday-Sunday.
What We Offer:
At CEC Entertainment, we're committed to providing a comprehensive benefits package, including:
- Medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees.
- Job training and career growth opportunities.
- A fun and rewarding work environment with set schedules, monthly contests, and a casual dress code.
- 50% meal discounts in our DFW restaurants.
- A $300 Signing Bonus!
Career Growth Opportunities:
At CEC Entertainment, we're dedicated to helping our employees grow and develop their skills. As a Part-Time Call Center Agent, you'll have the opportunity to:
- Develop your customer service and sales skills.
- Gain experience in a fast-paced, dynamic environment.
- Advance to leadership roles or explore other career paths within the company.
Work Environment and Company Culture:
At CEC Entertainment, we're proud of our inclusive and diverse culture. We believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of the many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identity, gender expression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state, or local protected class.
Physical Demands:
To perform the duties of this position, the incumbent must have the ability to:
- Sit, walk, stand, bend, twist, reach, and carry, lift, pull, push between 1-25 lbs.
- Use a computer, with the repetitive movement of both hands.
- Work up to an 8-hour shift, with some overtime.
- Travel to various locations by airplane or by operating a vehicle if needed.
Join Our Team!
This is a fantastic opportunity to grow your career with a leading brand in family entertainment. If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you!
Apply now and become a part of our dynamic team!
Apply Now