Introduction to CVS Health
At CVS Health, we share a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centered healthcare for a rapidly changing world. Embedded in our brand – with the heart at its center – our purpose sends a personal message that how we deliver our services is as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every individual who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.
Job Overview
The Pharmacy Technician and Front Store Supervisor (FSS) role builds upon the skills and responsibilities of the Pharmacy Technician and is focused on supporting the Pharmacists while being a role model, mentor, and guide for the Pharmacy Technician team. This position provides an opportunity, in a leading retail pharmacy setting, to succeed in a dynamic, high-impact, patient-centered role and to positively impact the lives of others. Pharmacy Technician and FSS associates must ensure that they can serve the pharmacy needs of our patients as well as meet all regulatory compliance standard requirements. They must demonstrate ethical leadership and consistently maintain patient confidentiality.
Key Responsibilities
- Assist the pharmacy leadership team (Pharmacy Team Leader, Pharmacy Manager, and/or Pharmacist) with assigned administrative tasks, which may include reviewing store communications and completing tasks (email, myWork, etc.), reviewing demand activity in STARsource, tracking the completion of pharmacy team compliance training and AP tests, and similar activities.
- Manage the scheduling of pharmacy support staff, including optimal generation of schedule using mySchedule, tracking and planning coverage for time off requests, and informing application of payroll codes by the Team Leader or Pharmacy Manager.
- Supervise pharmacy inventory management, including serving as the point person for annual inventories, resets (e.g., Rx Planograms), and pharmacy-related aspects of AP Heartbeat Checks. Direct pharmacy orders, and train the pharmacy support team to the highest standards of daily inventory management functions, including cycle counts, restocking, individual returns/outdates, cooler organization, holding bins, etc.
- Collaborate with the pharmacy management team and local Mentor to coordinate the onboarding, training, and development of newly hired team members in the pharmacy, including responsibility for ensuring thorough completion of all LearnRx modules and on-the-job training (OJT) sessions and offering daily support for new pharmacy hires throughout their onboarding.
- Support the development of all-out store management initiatives by setting an example of exceptional performance for the team, particularly in areas of WeCARE workflow best practices, customer service, and patient care; inspiring and motivating the entire store team to adopt change, including workflow improvements and new product/service offerings.
- Demonstrate a growth mindset for oneself and the team; providing constructive feedback continually and consciously to all colleagues, to support the improvement of the workplace and team dynamics.
Essential Qualifications
- 1-3 years of relevant work experience
- Must be at least 18 years old
- 1+ years of experience as a pharmacy technician
- High school diploma or General Equivalent Development (GED) required
- State-level licensure and national certification requirements vary by state
- Regular and reliable attendance
- Availability to work 30 hours or more per week, including some evenings and weekends to support business needs
- Attention and Focus or Ability to concentrate on a task for a period without being distracted
- Customer Service Orientation Effectively seek ways to help people, and do so in a friendly manner Notice and grasp clients' reactions, and respond appropriately
Preferred Qualifications
- 3-5 years of relevant work experience
- Ability to work in the home store and across the market in different locations to address business needs
- Experience as a front store supervisor
- National Certification considered a plus
Education
- Equivalent Experience - Preferred
- High School Diploma or General Equivalent Development (GED) - Required
- Other Certification(s): Requirements vary by state - Preferred
- Other License(s): State-level licensure requirements vary by state - Required
Career Growth Opportunities and Learning Benefits
At CVS Health, we are committed to providing our employees with opportunities for growth and development. As a Pharmacy Technician and Front Store Supervisor, you will have access to comprehensive training programs, including our CVS Pharmacy Technician Training Program, to help you succeed in your role and advance your career. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional patient care and customer service.
Work Environment and Company Culture
Our company culture is built on a foundation of respect, integrity, and compassion. We believe in creating a work environment that is inclusive, supportive, and empowering, where our employees can thrive and grow. As a Pharmacy Technician and Front Store Supervisor, you will be an integral part of our team, working together to deliver exceptional patient care and customer service.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide our employees with opportunities for professional growth and development, including training programs, mentorship, and career advancement opportunities.
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. As a Pharmacy Technician and Front Store Supervisor at CVS Health, you will have the opportunity to make a positive impact on the lives of our patients and customers, while also growing and developing your career in a dynamic and supportive environment. Apply now to join our team and start your journey with CVS Health!
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