Introduction to blithequark
At blithequark, we are dedicated to delivering exceptional healthcare services and support to our providers, ensuring they have the necessary tools and information to provide top-notch care to their patients. As a leader in the healthcare industry, blithequark is committed to fostering a culture of excellence, innovation, and compassion. Our team of skilled professionals works tirelessly to address the complex needs of healthcare providers, and we are now seeking an experienced Provider Customer Service Call and Chat Representative to join our dynamic team.
Job Overview
The Provider Customer Service Call and Chat Representative plays a vital role in supporting healthcare providers by addressing their inquiries related to benefits, eligibility, billing, clinical authorizations, and behavioral health. This full-time position involves multi-channel communication, including phone calls and chat, to ensure providers receive timely and accurate information. As a representative of blithequark, you will advocate for providers, resolve issues, and promote self-service digital tools to enhance the provider experience.
Key Responsibilities
- Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues in a professional and courteous manner.
- Provide exceptional customer service to providers in a multi-channel environment, including call and concurrent chat, as required.
- Quickly and appropriately triage contacts from healthcare professionals, such as physician offices, clinics, and billing offices.
- Seek to understand and identify the needs of the provider, answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
- Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, escalations, and provider dissatisfaction.
- Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
- Demonstrate strong multi-tasking skills to effectively and efficiently navigate more than 30 systems, extracting necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types.
- Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution.
Essential Qualifications
- High School Diploma / GED or equivalent work experience.
- Must be 18 years of age or older.
- 1 year of customer service experience with analyzing and solving customer concerns.
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
- Ability to type at a speed of greater than or equal to 35-40 words per minute (WPM) with an accuracy of 90%.
- Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday to Friday.
Preferred Qualifications
- Experience in a related environment, such as an office, call center, or customer service, using phones and computers as primary job tools.
- Prior healthcare experience and knowledge of healthcare terminology.
Skills and Competencies
To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced, dynamic environment. You should be able to demonstrate:
- Strong problem-solving and analytical skills, with the ability to think critically and outside the box.
- Excellent customer service skills, with a focus on providing timely and accurate information to providers.
- Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to adapt to changing circumstances and priorities, with a flexible and positive attitude.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Provider Customer Service Call and Chat Representative, you will have access to:
- Comprehensive training programs, including 10 weeks of paid training to ensure your success in the role.
- Ongoing coaching and feedback, with regular performance evaluations and opportunities for growth and development.
- Opportunities for career advancement, with a clear path for professional growth and advancement within the company.
- Access to a wide range of learning resources, including online courses, workshops, and conferences, to help you stay up-to-date with the latest industry trends and developments.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. As a remote employee, you will be part of a dynamic and distributed team, with opportunities to connect with colleagues and leaders through regular virtual meetings and events.
We offer a flexible and remote work arrangement, with the ability to work from the comfort of your own home, as long as you are located within a 60-mile commutable distance of Houston, TX. Our company culture is built on the values of excellence, integrity, and compassion, and we are committed to creating a workplace that is inclusive, diverse, and respectful of all employees.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including:
- Competitive salary and bonus structure, with opportunities for growth and advancement.
- Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and other retirement savings options.
- Flexible and remote work arrangement, with the ability to work from home and create a better work-life balance.
- Opportunities for professional growth and development, with access to training, coaching, and mentoring programs.
- Recognition and reward programs, with opportunities to receive bonuses, awards, and other incentives for outstanding performance.
Conclusion
If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support to healthcare providers, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at blithequark, you will be part of a dynamic and supportive team, with opportunities for growth, development, and advancement. Don't miss out on this chance to join a leading healthcare organization and make a real difference in the lives of healthcare providers and their patients. Apply now and take the first step towards a rewarding and challenging career with blithequark!
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