Introduction to blithequark and the Industry
At blithequark, we are passionate about delivering exceptional customer experiences and protecting the world where we live, work, and play. As a leader in the pest management industry, we have been providing top-notch services for almost 125 years. Our commitment to safety, professionalism, empathy, integrity, and innovation has earned us a reputation as a trusted and iconic brand. If you are self-motivated, enjoy helping people, and have a passion for customer service, retention, and sales, we invite you to join our team as a Remote Customer Service Agent - Seasonal.
Job Overview
We are seeking talented and experienced customer service professionals to join our remote Customer Contact Center. As a Seasonal Customer Service Agent, you will play a key role in supporting our field offices and customers during our peak season. You will have the opportunity to work from the comfort of your own home, with a flexible schedule that includes days, evenings, weekends, and holidays. Our team is dedicated to providing best-in-class service, and we are looking for individuals who share our passion for delivering exceptional customer experiences.
Key Responsibilities
- Work remotely from your home office, with equipment provided by blithequark
- Support our field offices and customers during peak season, which starts building around February
- Manage heavy call volumes during peak season, while maintaining a high level of customer satisfaction
- Develop and maintain strong customer relationships, identifying opportunities for cross-selling and up-selling
- Assist customers by offering remedies to retain business, using excellent customer service soft skills such as empathy
- Utilize gamification tools to measure performance and increase engagement
What We Offer
At blithequark, we are committed to providing our employees with a supportive and engaging work environment. As a Seasonal Customer Service Agent, you can expect:
- A variety of schedules, including nights, weekends, and holidays
- A comprehensive four-week training program, which will equip you with the skills and knowledge to be successful in this role
- Gamification methods to measure performance and increase engagement
- Competitive pay and incentives, including a base hourly rate of $16.73 and a 3% sales commission
- A 401(k) plan with company match and an employee stock purchase plan
- Opportunities for high-performance and reliability to lead to regular, full-time employment, when available, based on business needs
Why Choose blithequark?
At blithequark, we are proud of our history and our commitment to delivering exceptional customer experiences. As a global residential and business service provider, we have:
- Over 125 years of experience in the pest management industry
- Consecutive years of improved earnings, with over 2 million customers
- A strong and stable financial foundation, as the largest subsidiary of a leading company
Qualifications and Requirements
To be successful as a Seasonal Customer Service Agent at blithequark, you will need:
- High school diploma or equivalent
- 1-2 years of customer service experience, either within or outside a call center
- Completion of a Culture Index assessment
- Verification of internet speed and ability to pass a computer assessment
- Ability to pass a background and drug screen
Work from Home Requirements
To work from home as a Seasonal Customer Service Agent, you will need:
- A private or semi-private home office space, free from distractions and background noise
- A workspace with adequate furnishings, such as a desk and chair, and lighting
- A minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection, with the ability to hardwire directly to a modem
Skills and Competencies
To excel in this role, you will need:
- Excellent interpersonal and communication skills
- Strong computer skills, including proficiency in Microsoft Office and various software and web-based applications
- Comfort working in a high-volume role, with the ability to prioritize tasks and manage time efficiently
- Excellent customer service soft skills, such as empathy and active listening
Career Growth and Development
At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Seasonal Customer Service Agent, you will have access to:
- Comprehensive training programs, designed to equip you with the skills and knowledge to be successful in this role
- Opportunities for advancement, either within the Customer Contact Center or in other areas of the business
- A supportive and engaging work environment, with a focus on teamwork and collaboration
Work Environment and Company Culture
At blithequark, we are proud of our company culture, which is built on a foundation of safety, professionalism, empathy, integrity, and innovation. Our Customer Contact Center is a high-energy, fun, and collaborative work environment, with a strong management team and a focus on delivering exceptional customer experiences.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including a base hourly rate, sales commission, and opportunities for bonuses and incentives. We also provide a range of perks and benefits, including a 401(k) plan with company match, an employee stock purchase plan, and access to comprehensive training programs.
Conclusion
If you are a motivated and experienced customer service professional, looking for a new challenge and an opportunity to join a dynamic and growing company, we encourage you to apply for the Seasonal Customer Service Agent role at blithequark. With our commitment to delivering exceptional customer experiences, our supportive and engaging work environment, and our opportunities for growth and development, we believe that blithequark is the perfect place to build a successful and rewarding career.
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