Introduction to Workwarp and the Role
Workwarp, in partnership with leading healthcare companies, is seeking an experienced and certified Front End Pharmacy Technician to join our team in a full-time, remote capacity. As a Front End Pharmacy Technician, you will play a vital role in ensuring the seamless operation of our pharmacy services, providing exceptional support to patients, and working closely with our team of pharmacists and healthcare professionals. This is an exciting opportunity for a motivated and detail-oriented individual to work from the comfort of their own home in Pennsylvania, contributing to the delivery of high-quality patient care.
Job Summary
In this remote position, you will be responsible for entering new prescriptions, processing exceptions, and making contact with physician offices and patients. Additionally, you will assist in back-end efforts such as picking, packing, and manifesting based on business needs. The ideal candidate will have excellent communication skills, the ability to work independently, and a strong understanding of pharmacy operations. Although this role is fully remote, the successful candidate must reside in the state of Pennsylvania.
Key Responsibilities
- Provides pharmacist call back and/or patient quality assurance support to ensure high levels of patient satisfaction and care.
- Enters patient demographics and prescription information into the data processing system with accuracy and efficiency.
- Works with new patient/new referral imaging folders, ensuring all necessary information is processed correctly.
- Loads insurance plan and coordination of benefits into the data processing system for new patients and referrals.
- Participates in the review and audit of test claims for new patients and referrals to ensure compliance and accuracy.
- Handles the processing of reorders and email distribution as needed, maintaining clear communication with patients and healthcare providers.
- Responsible for image indexing and AE report filing, ensuring all documents are accurately filed and accessible.
- Provides primary support and expertise for specialized programs such as ETT or Pharma, requiring a deep understanding of these programs and their applications.
- Performs job responsibilities listed for programs that require special handling or provide support for specific disease states, demonstrating adaptability and a patient-centered approach.
- Other registered and/or licensed responsibilities as judgment or necessity dictates, showcasing a proactive and flexible attitude towards work.
About Our Partner, Walgreens
Walgreens, part of Walgreens Boots Alliance, Inc. (WBA), is a leading healthcare, pharmacy, and retail company with a 170-year heritage of caring for communities. With nearly 9,000 retail locations across America, Puerto Rico, and the U.S. Virgin Islands, Walgreens is a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system, providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for medically underserved populations.
Essential Qualifications
- High school diploma from an accredited school or equivalent GED.
- Must have an active pharmacy technician license or certification as required by the state Board of Pharmacy.
- 1 year of work experience in healthcare, specialty pharmacy, PBM, and/or call center settings, demonstrating an understanding of healthcare operations and customer service principles.
- Experience providing customer service to internal and external customers, including meeting quality standards for services and evaluation of customer satisfaction.
- Basic knowledge of and skills using MS Windows, MS Office Suite, and/or similar operating/software programs.
Preferred Qualifications
- Good verbal and written communication and interpersonal skills, with the ability to communicate in a diplomatic and confidential manner.
- Prior experience in a remote or work-from-home setting, showcasing self-motivation and discipline.
- Familiarity with pharmacy software and systems, demonstrating a willingness to learn and adapt to new technologies.
Skills and Competencies
To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a remote environment. Strong organizational and time management skills are essential, along with the ability to prioritize tasks and manage multiple responsibilities. Proficiency in MS Office and pharmacy software is required, along with basic knowledge of healthcare operations and customer service principles.
Career Growth Opportunities and Learning Benefits
At Workwarp and our partner companies, we are committed to the growth and development of our employees. As a Front End Pharmacy Technician, you will have access to training and development programs, designed to enhance your skills and knowledge in pharmacy operations and customer service. This role offers a unique opportunity to work in a dynamic and evolving healthcare environment, with potential for career advancement and professional growth.
Work Environment and Company Culture
Our company culture values diversity, equity, and inclusion, fostering a work environment that is respectful, supportive, and inclusive. As a remote employee, you will be part of a distributed team, working collaboratively with colleagues across different locations. We prioritize work-life balance, offering flexible scheduling and a comprehensive benefits package to support your well-being and career goals.
Compensation, Perks, and Benefits
We offer a competitive salary, with an hourly rate between $16.50 to $22.00, depending on experience, seniority, and geographic location. Our benefits package includes a range of perks, such as health insurance, retirement savings, and paid time off, designed to support your physical, emotional, and financial well-being. For more information on our benefits, please visit jobs.walgreens.com/benefits.
Conclusion
If you are a motivated and detail-oriented individual, passionate about delivering high-quality patient care and working in a dynamic healthcare environment, we encourage you to apply for this exciting opportunity. As a Front End Pharmacy Technician, you will play a vital role in our team, contributing to the success of our pharmacy services and the well-being of our patients. Don't miss this chance to join our friendly team and take your career to the next level. Apply now and become part of a leading healthcare company, dedicated to creating more joyful lives through better health.
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