Introduction to Veritext and Our Mission
Veritext is the global leader in legal litigation and deposition solutions, providing the most skilled court reporters, advanced technology, and unparalleled service to help our clients achieve successful outcomes anytime and anywhere. As a company, we are committed to cultivating a vibrant community based on collaboration, innovation, creativity, and belonging, where every individual feels valued, respected, and empowered. Our dedication to diversity, equity, and inclusion aims to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition, gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status.
Job Overview: Legal Transcription Quality Assurance Representative
We are seeking an experienced and detail-oriented Legal Transcription Quality Assurance Representative to join our team. As a Quality Assurance Representative, you will be responsible for contributing to the oversight of our quality management program, reviewing legal transcripts, and providing assessment feedback to ensure that independent contractor work meets our high-quality standards. This is a remote position, offering the flexibility to work from home and collaborate with our team of professionals in the legal industry.
Key Responsibilities:
- Work collaboratively with colleagues, exhibiting company values and ensuring that all communications are handled in a professional, timely, and courteous manner.
- Communicate necessary information punctually, accurately, and effectively, reporting incidents to management as needed.
- Welcome change and continuously work to enhance job knowledge, bringing value to your role and the team.
- Take ownership of your work, following through until final resolution and providing transcriptionist support post-scheduling through job completion.
- Conduct quality assessments of transcriptionists' work product, preparing and delivering feedback for transcriptionist and reporter review.
- Act as a level two knowledge resource for transcriptionists regarding quality standards and requirements, following established processes and service-level agreements.
- Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
- Work within established production levels for various tasks, tracking and reporting information as requested.
- Provide special task transcription support as assigned and in accordance with business needs.
Essential Qualifications:
- 2+ years of transcription experience, with a strong background in the legal field.
- 1+ year of transcription QA experience, with a proven track record of providing high-quality feedback and support.
- Experience providing written and in-person feedback, with the ability to proofread and edit documents effectively and efficiently.
- Able to manage legal transcript content according to standards, with a strong understanding of legal terminology and procedures.
- Able to manage simultaneous use of software applications, with proficiency in professional use of MS Office applications.
- Advanced typing speed of 60+ WPM, with superior written communication skills and advanced English language skills, including grammar, punctuation, and spelling.
Preferred Qualifications:
- Support-service oriented with strong interpersonal skills, able to work independently in strict alignment with a team.
- Dedicated professionalism, with the ability to respond promptly and accurately, and retain details and process work accordingly.
- Excellent hearing and ability to easily discern details and speakers within audio recordings.
- Experience working in a fast-paced environment, with the ability to adapt to changing priorities and deadlines.
Career Growth Opportunities and Learning Benefits
At Veritext, we are committed to providing our employees with opportunities for growth and development, both personally and professionally. As a Legal Transcription Quality Assurance Representative, you will have access to a range of learning and development opportunities, including training programs, workshops, and conferences. You will also have the opportunity to work with a talented team of professionals, sharing knowledge and best practices to achieve our goals.
Work Environment and Company Culture
Our company culture is built on collaboration, innovation, and creativity, with a strong focus on diversity, equity, and inclusion. We believe in creating a vibrant community where every individual feels valued, respected, and empowered to contribute their best work. As a remote employee, you will be part of a dynamic team, working together to achieve our goals and deliver exceptional results for our clients.
Compensation, Perks, and Benefits
We offer a competitive compensation and total rewards package, including comprehensive medical, dental, and vision insurance, paid time off, and a range of other benefits, such as:
- Remote work structure, with the flexibility to work from home.
- Competitive salary and bonus structure, with opportunities for growth and development.
- Comprehensive medical, dental, and vision insurance, with a range of plan options to suit your needs.
- Paid time off, including 8 paid holidays, 3 personal days, vacation, sick, and discretionary time.
- Robust suite of mental health benefits, with little to no fee for you and your household members.
- Matched 401(k) to help you save for your future, with a range of investment options.
- Pet insurance, to help your pet(s) live a long and happy life.
- Flexible Spending Accounts (healthcare, dependent care, transit & parking), to help you manage your expenses.
- Company-paid life insurance, as well as short-term and long-term disability insurance, to provide peace of mind and financial security.
Conclusion
If you are a detail-oriented and experienced professional in the legal industry, with a passion for quality assurance and transcription, we encourage you to apply for this exciting opportunity. As a Legal Transcription Quality Assurance Representative, you will be part of a dynamic team, working together to deliver exceptional results for our clients. With a range of benefits, including a competitive salary, comprehensive insurance, and opportunities for growth and development, this is a career opportunity not to be missed. Apply today and join our team of talented professionals!
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team, and we believe that everyone deserves the opportunity to contribute their skills and experience to our mission. So why not apply today and take the first step towards an exciting and rewarding career with Veritext?
Apply Now