Introduction to American Airlines and Our Vision
Imagine a career where you can explore a world of possibilities, both at work and during your downtime. At American Airlines, we are committed to providing our employees with a dynamic and supportive work environment that fosters growth, innovation, and fun. As a leader in the aviation industry, we are dedicated to delivering exceptional customer experiences, operating safely and efficiently, and making a positive impact on the communities we serve. Our team is passionate about what we do, and we are looking for like-minded individuals to join our family and help shape the future of air travel.
Job Overview and Responsibilities
In this exciting role, you will have the unique opportunity to work with various groups while driving decisions that directly improve performance for over half of American Airlines' daily departures. As a Remote Operations Specialist, you will be an integral part of our Ground Operations team, responsible for analyzing all aspects of the regional business, including project work and activities covering a wide range of functional, strategic, and financial analyses and coordination of project performance.
Your key responsibilities will include:
- Liaising with Operations Execution and Planning, Network Planning, and Regional System to implement schedule review comments and address scheduling issues for special projections
- Driving operational reliability through schedule improvement initiatives
- Collaborating with internal/partner/vendor subject matter experts to coordinate movements of all types related to station operations, including project development and status reporting
- Cross-departmental coordination to ensure fully owned and non-owned partner carriers are aligned with programs related to the safe operation of flight activity at American Airlines, both on the ground and in the air
- Coordinating projects and processes between fully owned and non-owned partner carriers, ground handling agents, and the American Airlines Integrated Operations Center
- Coordinating with strategic planning for fully owned and non-owned partner carrier fleet acceptances, their respective configuration/direction, and ground handling parameters
- Leading planning status drives across regional carriers and ground controllers
- Developing metrics and presentations to provide internal recommendations regarding performance improvements and special projects
- Collaborating with fully owned and non-owned partner carrier Emergency Response/Safety offices to ensure full compliance with regulatory and American Airlines procedures
- Becoming a regional industry expert to understand operational best practices
- Developing competitive industry studies and key performance indicator (KPI) metrics
- Serving as a contact with other internal/external departments representing the Regional group to ensure performance measurements are met
Requirements for Success
To be successful in this role, you will need:
Minimum Qualifications
- Bachelor's degree or equivalent experience/training
- At least 3 years of professional work experience
Preferred Qualifications
- Experience in project management and Airport Operations highly desired
- Skills, Licenses, and Certifications:
- Experience with Sabre, Mosaic, and Scene
- Proficiency with MS Office suite (Access, Excel, and PowerPoint)
What We Offer
In return for your hard work and dedication, American Airlines offers a comprehensive range of benefits, including:
- Travel Benefits: Explore the world with your family and friends, with access to 365 destinations on over 6,800 daily flights across our global network
- Health Benefits: Comprehensive health, dental, prescription, and vision benefits, starting from day one, as well as virtual doctor visits and flexible spending accounts
- Wellness Programs: Tools, resources, and support to help you be your best self, including employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more
- 401(k) Program: Available upon hire, with employer contributions to your 401(k) program available after one year, depending on your workgroup
- Additional Benefits: Other great benefits, including our Employee Assistance Program, discounts on various products and services, and more
Career Growth and Development Opportunities
At American Airlines, we are committed to helping our employees grow and develop in their careers. As a Remote Operations Specialist, you will have access to a range of training and development programs, including:
- Professional development opportunities, such as leadership training and mentorship programs
- Cross-functional training and rotation programs to help you develop new skills and gain experience in different areas of the business
- Access to industry conferences, seminars, and workshops to stay up-to-date with the latest trends and best practices in aviation and operations management
- A supportive and collaborative work environment that encourages innovation, creativity, and continuous improvement
Our Company Culture and Values
At American Airlines, we are proud of our company culture and values, which are built around a passion for aviation, a commitment to customer service, and a dedication to making a positive impact on the communities we serve. Our values include:
- Safety: We prioritize the safety of our customers, employees, and communities above all else
- Customer service: We are dedicated to delivering exceptional customer experiences, every time, every flight
- Integrity: We operate with integrity, transparency, and accountability in all our interactions and decisions
- Teamwork: We believe in the power of teamwork and collaboration to achieve our goals and overcome challenges
- Innovation: We encourage innovation, creativity, and continuous improvement in all areas of our business
How to Apply
If you are a motivated and experienced operations professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of American Airlines.
Apply now and take the first step towards a rewarding and challenging career with American Airlines. We are an equal opportunities employer and welcome applications from diverse candidates.
Apply Now