At careerzynith, we're committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers. As a Retail Customer Service Associate, you'll play a vital role in driving sales growth, improving customer satisfaction, and upholding careerzynith's high standards of quality and service.
**Job Summary:**
We're seeking an experienced and customer-focused Retail Customer Service Associate to join our team in New York. As a key member of our retail team, you'll be responsible for delivering a positive customer experience, providing expert advice on print, signs & graphics, and shipping products, and operating a wide range of equipment to meet customer needs. If you're passionate about delivering exceptional customer service, have a strong understanding of retail operations, and are eager to grow your skills and knowledge, we encourage you to apply.
**Key Responsibilities:**
* Deliver exceptional customer service by using consultative skills to understand each customer's individualized needs, providing expert advice on print, signs & graphics, and shipping products, and finding solutions to meet customer needs.
* Provide accurate pricing information, take complex customer orders, and assemble parcels and prepare goods for shipping.
* Operate and maintain a wide variety of equipment, including printing, binding, and other related equipment, to meet customer needs.
* Maintain a safe, clean, and orderly retail store environment, ensuring confidentiality of customer data and careful handling of documents, media, and packages.
* Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
* Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
* Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage.
* Take preemptive action to prevent errors and waste, and complete required financial paperwork and may assist with financial reporting.
* Follow FedEx Office standard operating procedures, as well as adhering to legal, HR, safety, customer service, and security policies and procedures.
**Essential Qualifications and Requirements:**
* High school diploma or equivalent education
* 6 months of specialized experience in retail customer service or a related field
* Excellent verbal and written communication skills
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability to perform work activities requiring cooperation and instruction
* Ability to function in a fast-paced environment, under substantial pressure
* Ability to maintain attention and concentration for extended periods of time
* Ability to work with minimal supervision
* Ability to report regularly to work and maintain established business hours in order to support the careerzynith business
**Preferred Qualifications:**
* Experience working in a retail environment with a strong focus on customer service
* Knowledge of print, signs & graphics, and shipping products and services
* Ability to operate a wide range of equipment, including printing, binding, and other related equipment
* Experience with Point of Sale (POS) systems and financial transactions
* Strong problem-solving and analytical skills
* Ability to work in a team environment and provide support to colleagues as needed
**Skills and Competencies:**
* Excellent customer service skills, with a strong focus on delivering exceptional customer experiences
* Strong communication and interpersonal skills, with the ability to work effectively with customers, vendors, and colleagues
* Ability to operate a wide range of equipment, including printing, binding, and other related equipment
* Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues
* Ability to work in a fast-paced environment, under substantial pressure
* Strong attention to detail and ability to maintain accuracy and quality in all aspects of work
* Ability to work independently and as part of a team, with minimal supervision
**Career Growth Opportunities and Learning Benefits:**
* careerzynith offers a comprehensive training program to help you develop your skills and knowledge in retail customer service, print, signs & graphics, and shipping products and services.
* Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise in a dynamic and fast-paced environment.
* Access to ongoing training and development programs, including workshops, webinars, and online courses, to help you stay up-to-date with the latest industry trends and best practices.
**Work Environment and Company Culture:**
* careerzynith is a dynamic and fast-paced work environment, with a strong focus on delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers.
* Our team is passionate about delivering exceptional customer service, and we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees.
* careerzynith is an equal opportunity employer, and we're committed to diversity, equity, and inclusion in all aspects of our business.
**Compensation, Perks, and Benefits:**
* Competitive hourly rate, with opportunities for overtime and bonuses
* Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
* Paid time off, including vacation, sick leave, and holidays
* Access to ongoing training and development programs, including workshops, webinars, and online courses
* Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise in a dynamic and fast-paced environment.
**How to Apply:**
If you're passionate about delivering exceptional customer service, have a strong understanding of retail operations, and are eager to grow your skills and knowledge, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you!
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