Introduction to blithequark
At blithequark, we are a global, digital business services company dedicated to delivering the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we pride ourselves on being a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is the backbone of our success, and we are committed to providing an environment where our employees feel valued, inspired, and supported.
About the Role
We are seeking an experienced Retail Customer Service Expert to join our team at blithequark. As a key contributor to our customer service team, you will be responsible for fielding customer inquiries and finding innovative ways to respond to their questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. With opportunities for growth and development, you will discover that your potential can take you anywhere you want to go at blithequark.
Key Responsibilities
As a Retail Customer Service Expert at blithequark, your main responsibilities will include:
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues that may arise
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling when required
Qualifications
We are looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience preferred
- To be over 18 years of age
- Ability to type 25 words per minute
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To work from home with blithequark, you will need to provide a personal device (desktop, laptop, or tablet) that meets the following requirements:
- Windows 10 or later
- Wired Ethernet LAN connection
- Internet connection (satellite, wireless, and dial-up ISP are not permitted)
- A minimum of 4GB RAM
Additionally, your internet connection must meet the following requirements:
- Minimum subscribed download rate equal to or exceeds 12.0 Mbps
- Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
You will also need to have a clean and quiet workspace that is free from distractions and interruptions.
Benefits of Working with blithequark
At blithequark, we offer a range of benefits to our employees, including:
- Paid training to help you develop your skills and knowledge
- Competitive wages that reflect your experience and qualifications
- Full benefits, including medical, dental, vision, 401k, and more
- Paid time off to help you relax and recharge
- Employee wellness and engagement programs to support your physical and mental health
Career Growth Opportunities
At blithequark, we are committed to helping our employees grow and develop their careers. With opportunities for advancement and professional development, you can take your career to the next level and achieve your goals. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company, and we believe that you can do the same.
Company Culture
At blithequark, we believe that our employees are our greatest asset, and we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe in creating a culture of inclusion and diversity, where everyone feels welcome and valued. Our mission is to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
How to Apply
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Please note that we can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Conclusion
At blithequark, we are passionate about delivering exceptional customer service and making a positive impact on our communities. If you share our values and are looking for a new challenge, we encourage you to apply for this exciting opportunity. With competitive wages, comprehensive benefits, and opportunities for growth and development, this is a chance to take your career to the next level and achieve your goals. Apply now and join our team of inspired and passionate people at blithequark!
Apply Now