Welcome to Macy's: A Leader in Retail Excellence
Macy's, Inc. is on a mission to create a brighter future with bold representation for all, and we're excited to invite talented and motivated individuals to join our team as a Retail Sales Associate at Crossgates. As a retail sales associate, you will be an integral part of bringing the Macy's magic to life, providing exceptional customer experiences, and driving sales growth. Our company values diversity, inclusion, and respect, and we strive to create an environment where every colleague can bring their authentic self to work.
Job Summary
As a Retail Sales Associate, also known as a Generalist colleague, you will be responsible for delivering consistently superior customer service, developing customer relationships, and driving sales growth. You will be part of a fun, inclusive team that rises to every challenge, and your positive, welcoming presence will be felt throughout your area. From the sales floor to the fitting rooms to product presentations, you will be an essential part of creating exceptional experiences for every customer you encounter.
Key Responsibilities:
- Customer Service: Master store products, services, loyalty programs, and Macy's sales systems to help customers find what they need and suggest additional items.
- Sales Support: Develop customer relationships to grow business and expand our client base, respond to customer requests for additional merchandise or other assistance, and assist in locating and pulling merchandise to fulfill digital customer orders.
- Merchandise Organization: Maintain department recovery standards, including selling floor and fitting rooms, and ensure accurate merchandise pricing and processing of markdowns in a timely and accurate manner.
- Team Collaboration: Work effectively with colleagues to achieve sales goals, share knowledge and expertise, and provide support and guidance as needed.
- Adaptability: Be flexible and adaptable in a fast-paced retail environment, with the ability to work on your own and as part of a team, and adjust to changing priorities and circumstances.
Essential Qualifications:
To be successful in this role, you will need to possess the following essential qualifications:
- Customer Focus: A passion for delivering exceptional customer service and creating memorable experiences for every customer.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management.
- Flexibility: Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Adaptability: Ability to adapt to changing priorities, circumstances, and technologies, with a willingness to learn and grow.
- Physical Requirements: Ability to stand for prolonged periods, walk around the store or department, reach with hands and arms, and lift up to 25 lbs. as needed.
Preferred Qualifications:
While not required, the following preferred qualifications will be an asset in this role:
- Retail Experience: Previous retail experience, with a strong understanding of sales principles, customer service, and merchandise management.
- Product Knowledge: Familiarity with Macy's products, services, and loyalty programs, with the ability to master new information and systems.
- Technical Skills: Proficiency in using electronic devices, including point-of-sale systems, mobile devices, and other retail technology.
- Leadership Skills: Ability to lead by example, provide guidance and support to colleagues, and contribute to a positive and inclusive team environment.
Skills and Competencies:
To succeed in this role, you will need to possess the following skills and competencies:
- Communication: Effective communication and interpersonal skills, with the ability to interact with customers, colleagues, and management.
- Problem-Solving: Ability to analyze problems, identify solutions, and implement effective solutions to drive sales growth and improve customer satisfaction.
- Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced retail environment.
- Teamwork: Ability to work collaboratively with colleagues, provide support and guidance, and contribute to a positive and inclusive team environment.
- Adaptability: Ability to adapt to changing priorities, circumstances, and technologies, with a willingness to learn and grow.
Career Growth Opportunities:
At Macy's, we are committed to helping our colleagues grow and develop their careers. As a Retail Sales Associate, you will have access to a range of training and development programs, including:
- On-the-Job Training: Comprehensive training and support to help you master your role and develop new skills.
- Leadership Development: Opportunities to develop leadership skills, take on new challenges, and advance your career.
- Cross-Functional Training: Training and development programs to help you develop new skills and expertise, and advance your career in other areas of the business.
- Mentorship: Opportunities to work with experienced colleagues and leaders, who can provide guidance, support, and mentorship to help you achieve your career goals.
Work Environment and Company Culture:
At Macy's, we are committed to creating a positive and inclusive work environment, where every colleague can bring their authentic self to work. Our company culture is built on the following values:
- Diversity and Inclusion: We value diversity and inclusion, and strive to create an environment where every colleague feels valued, respected, and empowered to contribute.
- Respect: We respect every colleague, customer, and community, and strive to create an environment that is welcoming, inclusive, and respectful.
- Integrity: We operate with integrity, transparency, and honesty, and strive to create an environment that is built on trust, accountability, and ethics.
- Excellence: We strive for excellence in everything we do, and aim to create an environment that is innovative, dynamic, and focused on delivering exceptional results.
Compensation, Perks, and Benefits:
As a Retail Sales Associate at Macy's, you will be eligible for a range of compensation, perks, and benefits, including:
- Competitive Salary: A competitive salary that reflects your skills, experience, and contributions to the business.
- Merchandise Discounts: Generous merchandise discounts, allowing you to enjoy the latest fashion trends and must-have products at a discounted price.
- Employee Assistance Program: Access to an employee assistance program, providing support and resources to help you manage work-life balance, mental health, and financial wellness.
- Retirement Savings Plan: A retirement savings plan, allowing you to plan for your future and save for retirement.
- Health and Wellness Programs: Access to health and wellness programs, including fitness classes, health screenings, and wellness workshops.
Conclusion:
If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service and driving sales growth, we encourage you to apply for this exciting opportunity. As a Retail Sales Associate at Macy's, you will be part of a dynamic and inclusive team, with access to a range of training and development programs, competitive compensation and benefits, and opportunities for career growth and advancement. Don't miss out on this opportunity to join our team and start your career with Macy's today!
We Want to Hear From You!
If this role sounds like a perfect fit, don't hesitate to apply. We can't wait to hear from you and explore how you can contribute to the Macy's team.
Apply Now