At arenaflex, we're dedicated to revolutionizing the way people shop and live. As a world-class e-commerce platform, we're constantly pushing the boundaries of innovation and customer experience. Our commitment to excellence has earned us a reputation as a leader in the industry, and we're looking for talented individuals to join our team.
As a Senior Manager of Forecasting, you'll play a critical role in shaping the future of arenaflex's Customer Service (CS) network. You'll lead a team of analysts and managers across multiple countries, developing and implementing short-term and long-term contact forecasts that drive cost-effective and comprehensive global capacity planning solutions. Your expertise will help us deliver exceptional customer experiences, while ensuring the highest level of service quality and efficiency.
**About arenaflex**
arenaflex is a global e-commerce leader, committed to making life easier and more enjoyable for our customers. We're a company that values innovation, customer obsession, and teamwork. Our mission is to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. We're constantly evolving, driven by the spirit of innovation that's part of our DNA.
**The Role**
As our Senior Manager of Forecasting, you'll be responsible for:
* Developing and delivering contact forecasts that drive cost-effective and comprehensive global capacity planning solutions for our CS network
* Leading a team of analysts and managers across multiple countries, ensuring low error contact forecasts to ensure service level delivery
* Managing team performance, including hiring, development, and performance management
* Collaborating with senior CS leadership to keep them updated on drivers for forecast variance and participating in strategic long-term planning initiatives
* Developing and implementing forecasting techniques across multiple Amazon markets
* Analyzing various sources of data to inform forecasting decisions
* Standardizing forecasting activities across the team
* Managing multiple projects simultaneously, prioritizing workloads, and meeting tight deadlines
**Essential Qualifications**
* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field
* 10+ years of experience in Forecasting/Planning
* Proven track record of managing a team of analytic professionals, including hiring, development, and performance management
* Experience with SQL, statistical analysis, and data visualization tools
* Excellent communication skills to share findings in an understandable and actionable manner
* Ability to lead successfully in a dynamic, fast-paced environment
* Ability to manage team to meet tight deadlines and prioritize workloads
**Preferred Qualifications**
* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience
* Experience in forecasting, time-series, and multivariate regression
* Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
* Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
* Experience using AWS technologies such as Redshift, S3, etc.
* Excellent interpersonal, written, and oral communication skills
* Natural curiosity and desire to learn
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work with a world-class e-commerce platform
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible work arrangements, including remote work options
* Access to cutting-edge technologies and tools
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
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**Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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