At careerzynith, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting complex technical issues.
**About careerzynith**
careerzynith is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about staying ahead of the curve, pushing boundaries, and delivering exceptional results. We're committed to fostering a culture of collaboration, innovation, and growth, where every team member has the opportunity to thrive and make a meaningful contribution.
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in Colorado. As a key member of our support team, you'll provide critical assistance to our customers, troubleshooting technical issues, and resolving problems in a timely and efficient manner. If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we'd love to hear from you.
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:
* Providing Tier I support and customer assistance for our myColorado mobile application
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
* Installing the myColorado software on supported devices following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into the required tracking system
* Collaborating with cross-functional teams to resolve complex technical issues
* Providing exceptional customer service and support through live chat and other communication channels
* Staying up-to-date with the latest technology trends and developments to ensure expertise and knowledge
**Minimum Qualifications**
To be considered for this role, you'll need to meet the following minimum qualifications:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
**Substitutions**
We understand that everyone's career path is unique, and we're open to considering substitutions for the required education and experience. If you have:
* Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
* Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
* Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
**Preferred Qualifications**
While not required, we're particularly interested in candidates with:
* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
**What We Offer**
As a member of our team, you'll enjoy a range of benefits, including:
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to the latest technology and tools
* Flexible work arrangements, including remote work options
* Comprehensive training and onboarding program
**Work Environment and Culture**
At careerzynith, we're committed to creating a culture that's inclusive, diverse, and supportive. Our team is passionate about innovation, collaboration, and making a real difference in people's lives. We're dedicated to fostering a work environment that's engaging, challenging, and rewarding, where every team member has the opportunity to thrive and grow.
**How to Apply**
If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination.
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