Introduction to Enchanted Fairies
Imagine being part of a company that not only creates magical fine art portraits for families but also makes a significant impact on children's lives nationwide. Enchanted Fairies is a national organization that has set a new standard in the photography industry, and we're on a mission to create beautiful, treasured portraits while strengthening children's self-confidence and donating to charities that fight hunger, trafficking, and provide human enrichment experiences to children with life-altering conditions. With over $2 million donated to children's charities, we're just getting started, and we need your help to continue making a difference.
About Our Company Culture
At Enchanted Fairies, we pride ourselves on our core values: TEAM FIRST, MAGIC NEVER STOPS, and EMBRACE CHANGE. We believe that by taking care of our team, the love will radiate out to our clients, and we strive to keep the magic and fun going every step of the way. As a fast-growing company, we're looking for individuals who are agile, adaptable, and passionate about making a difference. Our company culture is built on a foundation of inclusivity, diversity, and equal employment opportunity for all applicants and team members.
Job Overview
We're seeking an experienced Social Media Chat Support Specialist to join our team and provide a magical experience for our guests across all social media platforms. As a key member of our social media support team, you will oversee and assist our amazing guests and potential guests with their social media inquiries, ensuring that all client interactions are resolved promptly and professionally. If you have a passion for social media, excellent communication skills, and a desire to make a difference, we want to hear from you.
Key Responsibilities
- Respond to inquiries and comments across all social media platforms, including Facebook, Instagram, Twitter, and more.
- Ensure all client inquiries and issues are resolved promptly and professionally across multiple channels.
- Develop a thorough understanding of our magical experiences and ensure that all client interactions are personalized and engaging.
- Take appropriate actions to resolve guests' problems and concerns, maintaining a high level of emotional intelligence and empathy.
- Maintain records of client interactions, including inquiry details, complaints, or comments, and use this information to improve our social media support services.
- Attend and participate in department and/or company meetings, contributing to the development of our social media strategy and support services.
Requirements
To be successful in this role, you will need:
- A minimum of 1 year of social media client support experience or a similar role, with a proven track record of providing excellent customer service.
- Previous CRM and social media management software experience, with Agora experience preferred.
- Intermediate technical skills, including proficiency in Windows/Mac, Office Suite, CRM, and other software applications.
- A reliable computer with very fast internet, as this is a remote position.
- Solid communication skills, both written and verbal, with the ability to adapt your communication style to different audiences and platforms.
- A high attention to detail and an organized approach to work, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Resourcefulness and diligence in research, with the ability to find creative solutions to complex problems.
- Flexibility and a willingness to work collaboratively with coworkers, taking constructive criticism and feedback to achieve company goals.
- A high level of emotional intelligence, with the ability to empathize with clients and provide personalized support.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines.
- Knowledge of social media analytics and reporting tools, with the ability to use data to inform social media support services.
- Experience working with a CRM system, with the ability to manage and maintain accurate records of client interactions.
- A certification in social media marketing or a related field, with a commitment to ongoing learning and professional development.
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and creatively.
- Ability to work independently and as part of a team, with a strong sense of accountability and responsibility.
- Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to adapt to changing priorities and deadlines, with a flexible and positive attitude.
Career Growth Opportunities and Learning Benefits
At Enchanted Fairies, we're committed to the growth and development of our team members. As a Social Media Chat Support Specialist, you will have access to ongoing training and development opportunities, including:
- Professional development workshops and webinars, with a focus on social media marketing and customer service.
- Mentorship and coaching from experienced team members, with regular feedback and performance evaluations.
- Opportunities for advancement and career growth, with a clear path for progression within the company.
- Access to industry-leading tools and technologies, with the ability to stay up-to-date with the latest trends and developments in social media marketing.
Work Environment and Company Culture
Our company culture is built on a foundation of inclusivity, diversity, and equal employment opportunity for all applicants and team members. We believe in creating a positive and supportive work environment, with a focus on teamwork, collaboration, and mutual respect. As a remote team, we're committed to staying connected and engaged, with regular virtual meetings and social events.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- FREE Medical, Dental, Vision, and Life Insurance, with a comprehensive benefits package.
- FREE Employee Assistance Program, with access to counseling and support services.
- 401k with company match, Short and Long-Term Disability, Accident, and Critical Illness insurance, with a focus on financial security and well-being.
- Pet Insurance, because we know that your pets are part of the family.
- Legal Plan and Identity Protection Plan, with access to legal and financial resources.
- Quarterly Cruise/Cash Giveaways for Team Members, with a focus on recognition and reward.
- 10 Days PTO, starting from the first day, with a generous vacation package.
- Paid Holidays, with no waiting period, because we believe in work-life balance.
- Competitive pay, with a focus on fair compensation and recognition.
- Fast Growth Opportunities, with a clear path for progression within the company.
- Generous 100% Employee Discount, plus an Employee Discount Program, because we want you to enjoy our services and products.
Conclusion
If you're passionate about social media, customer service, and making a difference, we want to hear from you. As a Social Media Chat Support Specialist at Enchanted Fairies, you will be part of a dynamic and award-winning team that is dedicated to creating magical experiences and giving back to the community. Don't hesitate to apply – we can't wait to meet our next team member!
Apply today and join our team of enchanted fairies who are making a difference in the lives of children and families nationwide. Apply Now
Apply Now