Introduction to arenaflex
arenaflex is a leading provider of aviation support services, dedicated to delivering exceptional customer experiences and ensuring the highest level of aircraft availability. Our team of experts works tirelessly to provide top-notch support to our clients, and we are now seeking a highly skilled and experienced 3rd Shift AOG Customer Order Specialist to join our Customer Support Team in Herndon, Virginia. As a key member of our team, you will play a vital role in providing Aircraft-On-Ground support to our customers, ensuring that their aircraft are back in the air as quickly as possible.
About the AOG Team
Our AOG Team is dedicated to providing 24/7 support to our customers, no matter where or when their aircraft is grounded. We understand the importance of minimizing downtime and maximizing aircraft availability, and our team of experts works closely with customers to provide tailored solutions to meet their unique needs. As a 3rd Shift AOG Customer Order Specialist, you will be an integral part of this team, working closely with customers, internal stakeholders, and external partners to ensure seamless support and exceptional customer service.
Your Working Environment
Located just five miles from Washington Dulles International Airport and 30 miles from the U.S. Capitol, our Herndon facility serves as a major parts distribution hub in the Americas. The site features a state-of-the-art, 20,000-square-foot warehouse equipped with the latest technology, including Autostore, designed to increase productivity and efficiency. As a 3rd Shift AOG Customer Order Specialist, you will work in a fast-paced, dynamic environment, collaborating with colleagues from various departments to ensure that customer orders are processed efficiently and effectively.
Key Responsibilities
As a 3rd Shift AOG Customer Order Specialist, your primary responsibilities will include:
- Processing customer orders, quotations, initial order receipts, order entry, sourcing, escalation, backorders, general logistics, and other related tasks for aircraft parts and services in response to customer needs.
- Providing requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow-up to meet customer expectations.
- Responding to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
- Ensuring customer shipping specifications are followed for critical orders and resolving discrepancies working with internal and external customers.
- Communicating potential urgent situations on critical orders and exploring technical solutions to minimize downtime and ensure customer satisfaction.
Essential Qualifications
To be successful in this role, you will need:
- 2+ years of customer service experience in a fast-paced environment, preferably in the aviation industry or military support environment.
- An Associate's Degree in Business, Sales Administration, or a related field, or an equivalent combination of education and experience.
- Ability to work 3rd shift/overnight hours (10:00 pm to 6:30 am) and adapt to a dynamic, ever-changing environment.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience in the aviation industry or military support environment, with a strong understanding of aircraft parts and services.
- Familiarity with Autostore technology or similar warehouse management systems.
- Strong technical knowledge and ability to interpret Technical Documentation and communicate complex information to customers and stakeholders.
Skills and Competencies
To excel in this role, you will need to possess:
- Excellent customer service and communication skills, with the ability to work effectively with internal and external stakeholders.
- Strong problem-solving and analytical skills, with the ability to think critically and outside the box.
- Ability to work in a fast-paced, dynamic environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong attention to detail and ability to maintain accurate records and documentation.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a 3rd Shift AOG Customer Order Specialist, you will have access to:
- Comprehensive training programs, designed to enhance your skills and knowledge in the aviation industry.
- Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise.
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
Work Environment and Company Culture
arenaflex is a company that values diversity, equity, and inclusion. We are committed to creating a work environment that is welcoming, inclusive, and respectful of all employees. As a 3rd Shift AOG Customer Order Specialist, you will be part of a team that:
- Values and respects the contributions of all employees, regardless of their background, culture, or perspective.
- Encourages open communication, collaboration, and teamwork, with a focus on delivering exceptional customer service.
- Supports the growth and development of our employees, with a focus on creating a positive and inclusive work environment.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- A competitive hourly rate, reflective of your skills and experience.
- Access to a range of benefits, including health insurance, retirement savings, and paid time off.
- Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise.
Conclusion
If you are a motivated and experienced customer service professional, with a passion for the aviation industry, we encourage you to apply for this exciting opportunity. As a 3rd Shift AOG Customer Order Specialist at arenaflex, you will be part of a dynamic and supportive team, dedicated to delivering exceptional customer service and support. Don't miss this chance to take your career to new heights and apply online today!
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