Introduction to blithequark and the World of E-Commerce Support
blithequark has partnered with numerous top-tier brands and clients across the globe, and we are now seeking highly skilled and experienced Tier 2 Customer Support Specialists to join our team. As a leader in the industry, blithequark offers the opportunity to work with some of the coolest and most contemporary brands, providing exceptional customer support and service to their clients. If you have a passion for gaming, enjoy working in a fast-paced environment, and have a background in phone and chat customer support, we want to hear from you.
About the Role
As a Tier 2 E-Commerce Customer Support Specialist at blithequark, you will be responsible for providing top-notch support to customers via phone and chat. You will be working on exciting projects with top-tier clients, assisting and guiding customers to find the right answers, solving concerns, and helping them optimize the use of our clients' products and services. Your positive attitude, super skills, and great vibe will make you an invaluable asset to our team.
Key Responsibilities
- Provide exceptional customer support via Zendesk ticketing system, phone, and chat
- Use admin order tools to review order status and provide resolutions to customers
- Utilize admin tools to review user accounts and assist with account issues
- Work in a fast-paced environment, taking the initiative to resolve customer concerns efficiently and effectively
- Conduct searches in multiple screens/windows using admin tools to find solutions for customers
- Demonstrate mastery of the written word, with excellent grammar, spelling, and punctuation skills
- Pick up new information and skills quickly, adapting to changing project requirements and client needs
Essential Qualifications
To be successful in this role, you will need to have:
- Previous customer support experience, with a focus on phone and chat support
- Familiarity with Zendesk or similar ticketing systems
- Comfortable working in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team
- Retail and/or e-commerce experience, with a passion for shopping and helping customers shop
- Availability to start orientation ASAP and commit to a minimum of 10 hours per week (20+ hours preferred)
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience working in the gaming industry, with knowledge of gaming-related products and services
- Previous experience working with top-tier brands and clients, with a understanding of their products and services
- Familiarity with admin order tools and user account management systems
- Experience working in a remote or work-from-home environment, with the ability to self-motivate and manage your time effectively
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to work with customers, colleagues, and clients
- Strong problem-solving and analytical skills, with the ability to resolve complex customer concerns
- Ability to work in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously
- Strong technical skills, with the ability to learn and adapt to new systems and technologies
- Ability to work independently and as part of a team, with a positive and flexible attitude
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. As a Tier 2 E-Commerce Customer Support Specialist, you will have access to:
- Ongoing training and development opportunities, to help you improve your skills and knowledge
- Access to 'Hot Gigs' postings, exclusive to the blithequark network
- Flexible self-scheduling, with the ability to work from home and manage your own schedule
- Competitive hourly rate, with paid orientation and opportunities for career advancement
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. As a team member, you will be part of a dynamic and supportive environment, with:
- A dedicated and experienced team, with a passion for delivering exceptional customer support
- A flexible and remote work environment, with the ability to work from home and manage your own schedule
- Access to the latest technologies and systems, with ongoing training and development opportunities
- A commitment to diversity and inclusion, with a focus on creating a positive and supportive work environment
Compensation, Perks, and Benefits
As a Tier 2 E-Commerce Customer Support Specialist at blithequark, you will be eligible for:
- Competitive hourly rate, with paid orientation and opportunities for career advancement
- Flexible self-scheduling, with the ability to work from home and manage your own schedule
- Access to 'Hot Gigs' postings, exclusive to the blithequark network
- Ongoing training and development opportunities, to help you improve your skills and knowledge
- A positive and inclusive company culture, with a focus on creating a supportive and dynamic work environment
Conclusion
If you are a motivated and experienced customer support professional, with a passion for gaming and a background in phone and chat support, we want to hear from you. As a Tier 2 E-Commerce Customer Support Specialist at blithequark, you will have the opportunity to work with top-tier clients, deliver exceptional customer support, and be part of a dynamic and supportive team. Apply now to join our team and take your career to the next level.
Apply Now