Beckman Coulter Diagnostics, a leader in clinical diagnostics, is seeking a Field Service Engineer to maintain diagnostic tools that directly influence patient health. The role involves troubleshooting, installation, preventative maintenance, and service repair of Beckman Coulter equipment, while ensuring optimal performance and customer satisfaction.
Responsibilities
- Working independently, handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment, including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals
- Engage with internal and external stakeholders, understanding and meeting their requirements, while also helping train newer Field Service Engineers
Skills
- Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience or High School diploma with 3 years of experience
- 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Hold a current valid driver's license and good driving record over the last three years
- Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight)
- Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.)
- Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
- Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity
- 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair
- Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention
- A technical college major such as biomed, engineering, or related
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
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